Brain

Highly organized and proactive Executive Virtual Assistant and Administrative Professional with over 5 years of experience providing remote executive support, customer service, project coordination, and administrative assistance across healthcare, digital businesses, and client-focused organizations. Experienced in managing executive calendars, coordinating meetings across time zones, handling email correspondence, conducting online research, preparing reports and presentations, maintaining confidential records, and ensuring smooth day-to-day business operations. Proficient in Google Workspace, Microsoft Office, CRM systems, Kajabi, Canva, Zoom, and AI productivity tools such as ChatGPT to streamline workflows and improve efficiency.

Skilled at working independently in remote environments, prioritizing multiple tasks, solving problems proactively, and communicating effectively with clients, executives, and distributed teams. Known for being dependable, detail-oriented, adaptable, and committed to delivering high-quality support with minimal supervision.

Medical Receptionist / Practice Assistant - Dr. Kinunu Medical Practice - On-site

(2022-01 - 2025-01)

• Managed over 40 patient appointments daily while maintaining a 98% scheduling accuracy.
• Coordinated specialist referrals and hospital bookings.
• Registered patients and maintained confidential medical records.
• Assisted with billing coordination and medical aid communication.
• Managed telephone enquiries and front desk operations.
• Scheduled follow-up appointments and patient reminders.
• Ensured excellent patient service in a fast-paced medical environment.
• Reduced appointment no-shows by 25%
• Improved patient flow during peak consultation periods
• Reduced billing delays by 20%

Executive Virtual Assistant - Matchmaking/Dating Agency - Remote

(2022-01 - 2025-01)

Provided comprehensive executive and administrative support to the agency founder and management team.

• Managed executive calendars, scheduled client consultations, meetings, and follow-up appointments across multiple time zones.
• Responded to client enquiries via email, live chat, and messaging platforms, ensuring a professional and personalized customer experience.
• Maintained and updated client profiles, databases, and confidential records with a high level of accuracy.
• Assisted in onboarding new clients by preparing documentation, collecting required information, and coordinating the registration process.
• Created and managed online course content using Kajabi, including uploading lessons, organizing modules, and maintaining the learning platform.

Personal/Customer Assistant - Itog Films - Remote

(2017-01 - 2021-12)

Provided administrative and executive support to the production team and management.

• Managed calendars, scheduled meetings, and coordinated virtual appointments.
• Responded to client, cast, and vendor enquiries via email and phone in a professional and timely manner.
• Assisted with travel arrangements, accommodation bookings, and logistics for production-related activities.
• Prepared documents, reports, presentations, and meeting agendas.
• Maintained organized digital filing systems and confidential production records.
• Conducted online research to support production planning, vendor sourcing, and project coordination.
• Tracked tasks, deadlines, and follow-ups to ensure smooth workflow across multiple projects.
• Coordinated communication between internal team members, contractors, and external partners.
• Assisted with customer support by resolving enquiries, providing updates, and ensuring a positive client experience.
• Coordinated digital marketing tasks, including content scheduling, social media support, and email campaigns.
• Conducted market and competitor research to support business development and service improvements.
• Prepared reports, presentations, and operational documents for management.
• Collaborated remotely with designers, content creators, and other team members to ensure projects were completed on time.
• Streamlined administrative processes using Google Workspace, Microsoft Office, CRM systems, and AI tools to improve efficiency and productivity.

Diploma - Medical Administrative Assisting - Udemy

Diploma - Theology - Udemy

National Senior Certificate - Matric - Evbokabua Mixed Secondary School (2013-06 - 2013-06)