Brenda Ndlovu

Dedicated and detail-oriented HR Administrator with hands-on experience in HR administration, recruitment support, payroll processing, and compliance. Skilled in managing administrative functions, conducting initial candidate screenings, maintaining accurate employee records, and generating HR reports. Proficient in Sage 50c payroll, employee declarations, and UI19 submissions.

Passionate about business operations and finance, with a strong commitment to professionalism, accuracy, and supporting organizational success through efficient HR practices.

HR Administrator - Esurity Financial Services

(2024-04 - 2025-03)

Responsible for the entire recruitment process and employee lifecycle management.

• Recruitment Onboarding: Request to recruit, Work Proposal, Job advertisement, Interview schedule
• Working on applicant tracking system
• Drafting offer letter and Sending regret letter
• Managing recruitment trackers
• Documents Verification
• Off Boarding: Termination, Exit interviews
• Preparing all exit documents
• Asset collection
• Deactivate the employee's access to company systems, including email, internal databases and network drives
• Finalise all necessary paperwork, including termination documents, final pay check details and benefit continuation information
• Inform the employee's team about their departure and transition plan, allowing for workload adjustments
• Verify and process the employee's final pay check, including any accrued vacation time
• Employee Records Management: Gathering new employee documents like ID proofs, employment contracts, and emergency contact details, and accurately inputting them into the employee record system
• Regularly updating employee records with changes like address updates, job title changes, performance evaluations, and disciplinary actions
• Maintaining an organized system for storing both physical and electronic employee files, including proper labelling and indexing for easy retrieval
• Implementing and enforcing procedures to restrict access to confidential employee records, only allowing authorized personnel to view relevant information
• Developing and managing a record retention schedule, ensuring compliance with legal requirements for storing and disposing of employee records
• Implementing measures to protect employee data from unauthorized access, data breaches, and accidental deletion
• Staying updated on relevant employment laws and regulations related to data privacy and recordkeeping to ensure compliance
• Payroll Administration: Preparing and processing payroll runs
• Inputting and importing payroll data
• Processing timesheets and work records
• Recording leave information
• Calculating bonuses and allowances
• Processing payroll updates
• Benefits and compensation: Administering employee benefits programs such as health insurance, retirement plans, and paid time off
• Communicating and explaining benefit options to employees
• Assisting employees with benefit claims and addressing related issues
• UIF Employee Benefits

Office Administrator - Tolo Car Clinic

(2022-01 - 2024-12)

Managed customer services, administrative tasks, data management, communication, compliance and finance operations.

• Customer Services: Greeting customers
• Answering phone calls and managing customer bookings
• Scheduling service appointments and resolving issues
• Handling customer complaints and resolving issues
• Administrative Tasks: Creating and maintaining customer files with vehicles details, service history, and warranty information
• Generating service orders and job cards
• Processing invoices and payments
• Maintaining inventory of office supplies
• Managing petty cash
• Data Management: Entering customer data into the dealership management system (DMS)
• Generating reports on sales, service performance, and customer satisfaction
• Updating customer information and ensuring accuracy of records
• Communication and Coordinating: Communicating with service advisors and technicians regarding vehicle status updates
• Coordinating with parts department for necessary parts orders
• Liaising with sales team to ensure smooth customer handoffs
• Compliance and Regulations: Adhering to data privacy regulations regarding customer information
• Maintaining compliance with industry standards and dealership policies
• Filing necessary paperwork related to vehicle registration and warranty claims
• Finance & Payroll: Entering customer data into the dealership management system (DMS)
• Accurately calculating employee salaries, including overtime, bonuses, and any applicable deductions based on pay rates and time worked
• Withholding federal, state, and local taxes, as well as any other employee deductions like health insurance premiums or retirement contributions
• Staying updated on tax laws and ensuring all required tax filings are submitted accurately and on time
• Maintaining detailed records of employee time and attendance, pay rates, deductions, and other payroll-related information
• Verifying that payroll expenses match the calculated figures and reconciling any discrepancies
• Creating reports for management detailing payroll costs, employee earnings, and tax liabilities
• Performing regular checks on payroll data to identify potential errors or inconsistencies
• Ensuring adherence to all employment laws and regulations related to payroll
• Motor Asset Register: Obtain the VIN, make, model, year, colour, and any unique identification numbers from the vehicle registration documents
• Record purchase information, Including the purchase date, purchase price, seller details, and payment method
• Assign asset tags, attach a unique asset tag to the vehicle for easy identification and tracking
• Regularly update the register with details of any maintenance, repairs, or significant changes to the vehicle's condition
• Record relevant insurance information like policy number and coverage details
• Create a detailed record of each record within Inventory
• Office Assets Register: Assigning unique identification numbers to each asset for easy tracking
• Recording details like asset description, purchase date, cost, supplier, warranty information, and location
• Calculating the depreciation value of assets based on their useful life and accounting methods
• Recording maintenance activities, repair details, and service dates for each asset

Long Term Insurance Learnership - Fullserve Financial Services

(2021-01 - 2022-12)

Evaluated audit findings and implemented corrective actions.

• Evaluating audit findings and implementing corrective actions to drive continuous improvement
• Proficient in creating and maintaining spreadsheets to accurately record all findings and track progress
• Dedicated to ensuring quality standards are met and contributing to process optimization

UIF Agent - Alteram Solutions

(2025-01 - 2026-12)

Assisted employees with Unemployment Insurance Fund claims and administration.

• Assisted employees with Unemployment Insurance Fund claims, registrations, and benefit applications
• Processed and submitted UIF documentation, including UI19 forms and employee declarations
• Maintained accurate employee records and ensured compliance with South African labour legislation
• Liaised with employers and employees regarding UIF queries, claim statuses, and required documentation
• Captured and updated employee information on relevant systems with accuracy and confidentiality
• Resolved client queries professionally and provided guidance on UIF processes and procedures
• Monitored submission deadlines and ensured timely processing of all UIF-related documents
• Generated reports and maintained filing systems for audit and record-keeping purposes
• Provided administrative support within the HR and payroll department
• Ensured compliance with company policies and government regulations related to UIF administration

Diploma - Business Management - South West Gauteng College (2022-01 - 2022-12)

Higher Certificate - Accounting Science - UNISA (2024-01 - 2024-12)

Bachelor's Degree - Accounting Science in Financial Accounting - UNISA (2025-01 - 2026-12)