HR and Admin Assistant
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Highly skilled Human Resources Assistant with 3 years of professional experience in HR and over 7 years of customer service expertise. Seeking an opportunity to contribute my HR knowledge and customer service background to a dynamic company. Proven track record of success in onboarding, payroll processing, compliance, and administrative support. Strong communication and problem-solving abilities with a focus on delivering exceptional service to both internal and external stakeholders.
HR and Amin Assistant - 2020 / Present
HR Policies and Compliance: Ensured compliance with all HR policies, proceduresand state employment, maintaining a thorough understanding of regulatory requirements.
Employee Records Management: Proficient in maintaining accurate and up-to date employee records using Primavera and Sage Pastel, systems, ensuring confidentiality and easy access to relevant information.
Payroll Processing and Benefits Administration: Skilled in accurately processing employee payroll, calculating deductions, taxes and benefits.
Government Programs and Compliance: Knowledgeable in managing employee benefits, and other government programs, maintaining compliance with regulations, and effectively addressing related queries or concerns.
Administrative Support: Provide comprehensive administrative support to HR and Accounting teams, including scheduling meetings, preparing reports, and maintaining HR files, contributing to efficient HR operations.
Customer Service: Outstanding customer service abilities acquired through over 8 years of experience, proficient in handling inquires, complaints, and providing top-notch assistance to both internal and external stakeholders.
Contract Management: Experienced in organizing new client contracts, creating invoices, and efficiently processing client payments.
Data Analysis: Proficient in providing account access, generating usage reports, and performing data analysis, including handling ad hoc requests for team members.
Bookkeeping: Skilled in entry-level bookkeeping, including recording expenses, organizing receipts, and maintaining transaction records accurately.
Event Coordination: Capable of organizing company events, competitions, and special projects throughout the year.
Flight Attendant - 2013 / 2019
Customer Service: Provide exceptional customer service, including attending to passenger needs, addressing concerns, and ensuring a positive travel experience.
Safety Procedures: Knowledge of safety protocols, emergency equipment operation, and keep passengers safe during flights.
Conflict Resolution: Excellent problem-solving skills, resolving customer issues quickly and efficiently.
Bachelor's Degree in Human Resource Management - 2023 / Present
