EXPERIENCE
Position: Ops Processing Administrator
Period: June 2014 - October 2021
Company: Nedbank
- Provides operational support and quality administrative services to the area of operation
- Uplift FICA Holds on clients accounts using system such as NTE and
Banking Platform
- Resolve all clients queries, if no resolution escalate immediately.
- Communicate effectively and professionally with clients.
- Making sure that there are no financial losses due to negligence.
Position: Receptionist (Head Office)
Period: February 2012 to Aprill 2014
Company: Nedbank
- Reading, monitoring and responding to the senior finance officer’s email
- Answering calls and handling queries
- Managing Senior finance officer’s electronic diary and filling
- Meeting and greeting visitors at all levels of seniority
- Organizing monthly recognition functions and meetings and ensuring the manager is well prepared
- Laminate pages & Bind Manco & Exco packs
- Receiving post and items for delivery
- Phone calls management for Tea, Coffee and other orders
- Printer & Stock Management – Paper Jams, Toner and Paper,
Cartridges, Offline etc.
- Shredding Bins management
- Boardroom management and coordinator - Bookings, Clean and functioning equipment
PROFESSIONAL SKILLS
Retail banking experience
● Financial administrator
● Customer service/Liason
Relationship Management
● Office Management Executive PA duties
● Business Administrator
● Administration and support
● Organising for meeting and conference
Personality traits and strength
● Confident and focus
● Proactive and can work independently
● Proven problem solving ability
● Insightful and sees the bigger picture
● Strong verbal and written communication skills
● Self motivated and passionate
● Loves and thrives under challenges
● Resilient and Tenacious
Qualifications
● Certificate in Fundamental of
Project Management-Damelin
● Certificate in
Bookkeeping-Damelin
● Matric Certificates- Dube
Community College To fully utilize my diverse range of skills and experience in ÿadministration in the banking industry in enhancing shareholderÿ values.
- Being the floor co-coordinator and point of contact for all maintain request maintain
- request that have not been completed
Managing and Controlling In and Out flow of clients
Position.: Conference Centre Admin & Reception
Period: February 2009 – February 2012
Company: Nedbank (Head Office)
- Co-ordinate functions
- Arrange parking for clients
- Ensure that the Auditorium and Atrium setups are completed as listed in the reservation system
- Setup tables, chairs, etc. as necessary to meet the needs of a client
- Send communication to Maintenance, Cleaners, Technician for the preparation of the functions
- Moving boxes, equipment, furniture etc. into or out of storage.
- Report all facility or equipment problems to the supervisor.
- Attend any scheduled meetings and training sessions.
- Deal with Customer Service, Complaints, Requirements and Enquiries
- Planning work schedules, training, organization and monitoring of staff
- Health and safety compliance, licensing laws and other legal regulations
- Managing and Controlling In and Out flow of clients
- Co-ordinates & manage boardroom, appointment book and meeting rooms.
- Receiving and dispatching of mail
Position: Call Centre Agent - Virtual Sales
Period: January 2007 – February 2009
Company: Nedbank
- Fill all application from our sales consultants and these applications are
Campaigns
- Check credit record and confirm employment of the client,
- Open current and savings accounts for clients,
- Transfer customer calls to appropriate staff or department
- Identify, research, and resolve customer issues using the computer system
Certificates and awards obtained
● Professional office skill certificates-Kumalo green
● Front line Certificate - Bluemoon
● First aid training- Nedbank inhouse
● Firefighting training - Nedbank inhouse
● Recognition individual award -
August 2009(Conference Centre office admin)
Volunteer history history
Exchange student - Australia, Melbourne
2001
Frankston high school library- December
2001(Australia)
● Ensure efficiency retrieval by user
● 6File cards in shelf list
Peninsula Private Hospital- December
2001(Australia)
● Taking patience temperature, blood pressure and pulse relief volunteer
● Assist patients in and out of bed
● Help maintain a clean, comfortable environment
● Change linens and sheets
Kibler Primary school- December
2001(Australia)
● Assist classroom teachers in performing specific duties as assigned or undertaking
● Provide escort and assistance to children as necessary
● Assist in providing individual and small group instruction in order to adapt the curriculum to the needs of pupils intellectual abilities
- Recognize, document and alert the supervisor of trends in customer calls
- Ensure that e-mailed applications for Internet banking, current and savings accounts
- Create Pin and Profile for clients and call clients to issue them with access to
- Call clients and advise them to visit their branches with FICA documents to collect
- If the application is decline, we call clients and advise them why they were unsuccessful
- Ensure that all queries are successfully resolved
- Ensure effective communication to client via feedback
- Ensure that application do not go out of SLA, over 35 days
Position: Call Centre Agent -Trace Agent
Period: August 2006 – December 2006
Company: Nedbank Retail
- Tracing debtors, collecting for payment and updating their details on the
Cams systems
- Loading Debit payments on their accounts
- Tracing tools: ITC, Experian, Banking platform
- Updating daily stats on the excel spreadsheet
- Also helping out at our inbound call centre specific using systems such as (Siebel, Banking Platform, NTE, Plastic Stock Management, ITC, Experian) are captured and loaded onto the system quickly and accurately reduce credit risk for
Nedbank Retail electronic banking their credit cards only if they were approved unsuccessful.
- Dealing with Credit Card queries
Position: Data Capture
Period: August 2005 – June 2006
Company: Nedbank Signature Verification
- Scanning clients signature cards,
- Capturing clients information into the system
- Mail all the signature cards back into their branches
- Resolve cheque queries
Kibler Primary School Assistance -
December 2001
● Seating patients in the treatment are
● Passing requested instrument to the dentist during dental procedures
Position: Hostess
Period: September 2003 - May 2004
Company: Inanda Club
- Make sure all menus, entry doors are clean
- Assigning, coordinating, managing reservations, tables and customers
- Taking care of customer’s special needs and reporting unsatisfactory service to the manager on duty
Position: Waitress
Period: January 2003 – August 2003
Company: Sandton Convention Centre
- Make sure that every guest entering restaurant must be entertained properly and warmly
- Taking orders and service of customers
- Recommending daily specials and wines
- Check table cutlery, serviettes and condiments before meals
- Help sitting the guest when they arrive, take their orders, and serve food and beverages
- Clean used cutlery and replace table settings when guest leave.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problem.
