Bridget Gideon

Professional and dedicated Administrative Assistant and Frontline Receptionist with over 10 years of experience in office administration, customer service, and reception management across medical, retail, and service industries. Skilled in managing front-desk operations, handling client communication, coordinating schedules, maintaining records, and providing comprehensive administrative support. Proficient in Microsoft Office, data capturing, filing systems, and basic bookkeeping.

Recognized for strong organizational abilities, multitasking skills, professional communication, and delivering excellent customer service in fast-paced environments.

Admin Assistant at Ovantis Medical Supplies (2023-10 – 2026-04)

Provides administrative and clerical support to ensure efficient office operations, including communication management, scheduling, recordkeeping, document preparation, and customer service.

• Answer and direct phone calls, emails, and other correspondence
• Responding to client inquiries via email
• Schedule appointments, meetings, and manage calendars
• Maintain digital filing systems, records, and office documentation
• Perform data entry and prepare reports and letters
• Handle incoming and outgoing mail and deliveries
• Order and manage medical supplies and equipment
• Support management and team members with administrative tasks
• Sending reminders and follow-ups
• Coordinating travel arrangements and appointments for management
• Supporting managers and team members with daily tasks
• Taking meeting minutes and following up on action items

Frontline Receptionist / Admin Assistant at Eagle Lighting (2022-04 – 2023-09)

Served as an assistant to all administrative personnel and acted as a first point of contact to visitors and customers.

• Managing reception i.e. Front desk and switchboard
• Answer telephone calls, route calls to office employees, take messages and check voicemail
• Greet in-person visitors, discover the purpose of their visit and direct their requests as appropriate
• Maintain calendars and schedule for office employees
• Manage, clean and organize the front desk
• Schedule meetings, client visits and company events
• Screen incoming mail and package deliveries
• Route mail and packages to their intended destinations
• Organize travel arrangements for employees
• Provide administrative support to all team members as necessary
• Process invoices and pay outstanding bills for company accounts
• Decorate the office for holidays
• Support the office manager and administrative assistants
• Order, track and monitor stationary stock and cleaning supplies
• Liaising with suppliers as requested and doing follow ups
• Keeping office records up to date
• Performing various other clerical tasks, including faxing, emailing and filing
• Handle and resolve any customer complaints and other issues
• Creating and maintaining electronic and physical filing systems
• Assisting with event planning and coordination
• Basic bookkeeping duties and reconciling
• Type and edit correspondence and documents proficiently (letters, reports etc.)

Frontline Receptionist / Admin Assistant at Quickfix (2018-05 – 2022-04)

Managing reception i.e. Front desk and switchboard and 1 cleaning staff.

• Answering phones and transferring calls to relevant departments or employees
• Creating and authorizing job cards for site workers
• Coordinate the arrangements for drivers/ installers with clients
• Managing time sheets for drivers
• Scheduling drivers appointments and managing employee calendars
• Keeping the front desk clean and decorated for holidays
• Sorting mail and packages and delivering to the appropriate offices
• Assist with administrative tasks such as data entry and filing
• Provide information to walk in clients and answer inquiries
• Compiling expense reports
• Receive and sort daily mail/deliveries/couriers
• Order, track and monitor stationary stock and cleaning supplies
• Liaising with suppliers as requested and doing follow ups
• Ordering and purchasing of office supplies/consumables - with company credit card
• Monthly follow up with debtors on outstanding payments
• Managing the cleaning staff
• Support other departments with clerical tasks as required

Admin Assistant at Cell C (Howard Centre Branch) (2017-06 – 2018-04)

• Assisting Store Administrator/Manager
• Handled correspondence from clients regarding contract renewals, cellphone repairs, upgrades, subscriptions
• Daily opening and closing of the store
• Solved and assisted customers, routing to the appropriate department when necessary
• Compile accurate daily sales reports to the store manager
• Performed daily store cash up
• Screening cellphone applications to ensure minimal requirements are met
• Maintain accurate records for sim swaps, renewals and contracts
• Sent and received email and faxes
• Typed correspondence
• Filed documents
• Assisted with stock taking
• Managed administrative tasks

Frontline Receptionist / Admin Assistant at Sparkling Maids Services (Pretoria) (2014-01 – 2017-05)

• Receive and process quotations for customers for services
• Answer, screen and forward any incoming phone while providing basic assistance and information when needed
• Perform other clerical receptionist duties such as emailing, filing and photocopying
• Overseeing staff, ensuring duties are met timeously
• Resolved client queries
• Liaise with courier companies on a daily basis
• Assist with administrative tasks such as data entry and filing
• Scheduling and booking of maids
• Handled weekly wages for staff
• Order, track and monitor stationary stock and cleaning supplies

Matric – Department of Education, Pietermaritzburg (2006)