Fazila Jeewa

Dedicated and versatile administrative professional with extensive experience in both medical practice management and corporate reception environments. Proven track record in streamlining office operations, managing complex scheduling, and providing high-level customer service. Adept at handling sensitive records, financial reconciliations, and maintaining professional standards in fast-paced settings.

Medical Administrator at NHC Medical and Dental Centre (2025-01 – Present)

• Manage doctor appointment calendars and patient queries regarding scripts, blood results, and referrals.
• Oversee debtors and credit control, including claim submissions and resolving Rejections.
• Process patient payments and maintain accurate financial records.
• Co ordinating the meetings between Doctors and Medical representatives.

Frontline Receptionist at Cisco Systems (Bryanston)

• Managed high-volume internal and external call traffic using Cisco Systems.
• Ensured reception area compliance with health and safety protocols.
• Coordinated logistics for training workshops, including catering and boardroom Preparation.
• Maintained security by monitoring visitor access and issuing temporary badges.
• Streamlined shipment receiving, recording, and distribution processes.

Medical Administrator / Recon Clerk at EBMAA Credit Bureau

• Implemented credit control procedures for various medical specialties.
• Monitored and resolved complex medical aid claims and Prescribed Minimum Benefits (PMB).
• Performed daily reconciliations of Electronic Remittance Advice (ERA) and bank Statements.

Medical Receptionist & Administrator at Netcare Medicross (Edenvale)

• Managed end-to-end patient administration, including theatre authorizations and medical aid claims.
• Handled medication dispensing, stock control, and petty cash management.
• Drafted professional correspondence, including referral letters and motivational documents.

Duxmed Pharmacy

• Dispensing of chronic prescription and submitting claims via UniSolve.
• Handling of medical aid claims unpaid by medical aid
• Collecting of levies due by patients
• Stock taking and ordering of medications
• Handling all authorisation of chronic applications with medical aid

Millpark breast care Centre

• Handling of theatre bookings and authorisation with medical aid
• Scheduling theatre cases
• Typing of theatre reports
• Scheduling appointments daily
• Handling of all medical billing account queries unpaid by medical aid
• Requesting reports from pathologists and radiologist if required by the surgeon.

Tahiti Pharmacy

• Cashier
• Stock control
• Pharmacist assistant
• General administration duties

Dr Khan

• Medical Reception
• Medical products packaging
• Accounting
• Front line customer service
• Telephone duties

Dental Receptionist at Intercare Fourways Dental

• Appointment scheduling online and in person
• Assisting with cost estimates for procedures booked in theatre
• Medical aid authorisations for theatre

Intercare Fourways Main reception

• New customer file data capturing
• Incoming call handling
• Attend to walk in customer
• Queries desk
• Escalating of patients to relevant sections

Medical Personal Assistant for General Practitioners at Intercare Fourways

• Handling of insurance claims
• Specialist appointments
• Script requisitions vis Clicks dispensary
• Management of Rep appoints
• General office duties

Secondary Education – Azara Secondary (1997)

NQF4 Qualification

Certificate in Medical Coding and Billing – Udemy