Briony Adama

My duties are to enrol patients for chronic medication, capture data of chronic application forms, take calls from GEMS members, health care providers, confirm authorized medication and educate members on disease baskets.

Back Office Support - Medscheme - Boulevard

(2023-08)

• My duties are to enrol patients for chronic medication, capture data of chronic application forms, take calls from GEMS members, health care providers, confirm authorized medication and educate members on disease baskets.

Medicine Management Call center - Medscheme - Boulevard

(2016-12 - 2023-07)

• Handling of incoming calls from Providers and Members to update chronic medication in the Disease Authorization Baskets.
• The first time Registrations of members for chronic conditions and medication.
• Data capturing of chronic applications and Prescriptions.
• Registrations Attaching documents received onto members profile to be captured and authorizeD.
• Directing calls from Providers to the correct departments.

Customer Care Representative - Carecross

(2008-12 - 2016-11)

• Confirming chronic medication, dosages and quantities authorized
• Checking if chronic or acute medication is on formulary list
• Retrieving chronic applications and prescriptions from our fax management system
• Loading urgent chronic authorisations

High School Matric - Strandfontein Secondary School (2001)