Back Office Agent at Denis Medical Scheme — GEMS Dental Department (2023-01 – Present)
- Resolved 50 - 70 customer administrative assessments daily such as claim queries, denture authorizations, complaints and benefit checks for GEMS clients, as well as inbound & outbound calls.
- Boosted team morale and productivity by creating and implementing an incentive program for top performers.
- Rewarded a microwave, three loadshedding lights and monetary incentives for excellent performance.
Customer Advisor / Debt Collection Agent at Sigma SA (2021-01 – 2023-12)
- Participated in UK-based customer service initiative — E.ON Next Campaign.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving their issues efficiently and thoroughly.
- Performed soft and hard debt collection within tight deadlines in a fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safety within the working environment.
Administrative Support / Teaching Assistant at Presidential Youth Program Internship (2020-01 – 2021-12)
- Promoted student health and classroom efficiency by maintaining order and cleanliness.
- Prepared the classroom for daily instruction by setting up learning materials and equipment, capturing attendance rates and maintaining an effective class schedule.
- Performed stock control of textbooks to maintain order within the storeroom.
Administrative Clerk at City of Cape Town — Mitchell's Plain District Clinic (2020-01 – 2020-12)
- Performed pre-admission processes for patients such as capturing patient records, scheduling appointments, resolving patient enquiries and handling transfers from other facilities.
- Maintained order in the waiting area.
- Monitored and updated digital and physical filing systems to ensure efficient retrieval of patient records.
- Responded to telephonic and written inquiries from the public, beneficiaries, and other government departments.
