Britney Baker

I'm a results-driven Project Management and HR professional with over 6 years of experience leading large-scale organizational initiatives, including culture transformation, HR systems implementation, and performance management. I've successfully managed end-to-end projects impacting more than 11,000 employees, working closely with stakeholders to align priorities and deliver meaningful people-focused solutions. My strengths lie in change management, improving processes, and enhancing employee engagement, particularly within complex and fast-paced environments.

HR Project Manager at Wings Global Travel (2024-10 – Present)

Leading HR systems implementation and strategic HR initiatives

• Led the end-to-end implementation of a new HRM system (leave, payroll, and performance modules), improving operational efficiency and data visibility.
• Designed and executed succession planning initiatives aligned to long-term organisational strategy.
• Managed company-wide culture surveys, translating insights into actionable plans for leadership to support strategic decision-making.
• Conducted regular HR policy reviews to ensure alignment with South African labour legislation and best practice.
• Identified and implemented process improvements to streamline HR operations and enhance overall efficiency.
• Partnered with marketing to drive internal communications and employee engagement initiatives.
• Provided full HR generalist support across the employee lifecycle, including onboarding, employee relations, performance management, and day-to-day HR advisory to managers and employees.

Culture & Project Consultant / HR Officer at Unitrans (2022-07 – 2024-10)

Led multiple large-scale HR and culture projects impacting over 11,000 employees

• Led multiple large-scale HR and culture projects impacting over 11,000 employees across 18 business units.
• Spearheaded the implementation of a company-wide performance management framework across 4,000+ employees, improving alignment and accountability.
• Managed the Top Employer Certification project, ensuring continuous improvement and successful accreditation.
• Administered and analysed the OHFB culture survey, identifying risk areas and implementing targeted interventions.
• Developed and executed strategic action plans to improve employee engagement and workplace well-being.
• Ensured full compliance with Employment Equity legislation and drove diversity and inclusion initiatives.
• Designed and delivered training programmes for employees, HR teams, and line managers.
• Led stakeholder engagement across multiple departments to drive project success and organisational buy-in.

Transport Coordinator / Recruitment & Onboarding Coordinator at AnyVan (2021-07 – 2022-07)

Managed onboarding, recruitment, and transport operations

• Managed onboarding and training of transport partners, improving retention and operational performance.
• Developed and implemented transport schedules and performance tracking systems.
• Built strong relationships with stakeholders and service providers to ensure service delivery excellence.
• Analysed partner performance data to drive continuous improvement initiatives.

Junior Project Manager at Obelisk Energy Measurement Services (2019-02 – 2020-03)

Managed project timelines, resources, and operational teams

• Managed project timelines, resources, and budgets to ensure successful project delivery.
• Coordinated cross-functional teams and subcontractors across multiple sites.
• Led and managed 3 operational teams (±12 members per team), ensuring productivity, performance, and adherence to project timelines.
• Oversaw timesheet management and payroll coordination, ensuring accurate submission and alignment with finance/payroll processes.
• Arranged staff accommodation, transport logistics, and fleet management, ensuring seamless operational support across project sites.
• Conducted site visits to monitor project progress and ensure compliance with health and safety standards.

Office Coordinator at LAPTU (2018-01 – 2019-01)

Managed day-to-day office operations and administrative coordination

• Managed day-to-day office operations, including scheduling, correspondence, and administrative coordination.
• Maintained accurate and organised records, including financial and customer information.
• Coordinated and scheduled meetings, events, and presentations.
• Assisted in the preparation of reports, proposals, and business documentation.
• Managed office supplies and equipment inventory to ensure operational efficiency.
• Provided administrative support to management and cross-functional teams.

Bachelor of Laws in Law – University of South Africa (2020 – 2027)

Certified Project Manager in Project Management – Cape Peninsula University of Technology (2019 – 2019)

Certificate in Transport & Logistics – Training Force (2018 – 2019)