Guest relations officer and client services agent.
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I was the face of Chocoloza, a boutique chocolate brand in Johannesburg. I ran the shop, managed accounts, staff, and manufacturing processes, and sought out new business. I formed wonderful, long-lasting relationships and taught myself the skills needed for excellence in my field.
Client Services - Chocoloza - Johannesburg
(2016-08 - 2023-04)
I was the face of Chocoloza, a boutique chocolate brand in Johannesburg. I ran the shop, managed accounts, staff, and manufacturing processes, and sought out new business. I formed wonderful, long-lasting relationships and taught myself the skills needed for excellence in my field.
Business Development Manager - Forest Gelato - Johannesburg
(2023-07 - 2024-05)
Forest Gelato approached me to expand its presence in Johannesburg and open a new store in a different location. I am responsible for managing the shop, handling client interactions, managing suppliers, and overseeing stock control. I also actively seek new business opportunities and partnerships to enhance their market position.
Chocolate Experience Founder - Chocolate Experience - Johannesburg
(2024-01 - 2024-05)
I have founded Chocolate Experience and have utilized my knowledge in gelato and chocolate to create a part-time chocolate and wine pairing business. I have maintained strong relationships throughout my journey and am frequently asked to present chocolate-tasting events for corporate clients and host weekend workshops for the public.
Professional Chocolatier - Chocolate Craft - Callebaut Academy (2016-08 - 2017-03)
Diploma - Hospitality Management - ICM (2007-01 - 2009-12)
Diploma - Sugar Art - Hospitality Trainers (2016-01 - 2017-11)
