Guest Relations Officer - The Silo Hotel (The Royal Portfolio)
(2025-03 - 2026-07)
- Welcoming guests on arrival and scanning their passports.
- Asking them to sign welcome disclaimers and offering them a drink of their choice.
- Checking them in smoothly and giving them a brief explanation about their stay.
- Showing the guests the facilities that the hotel has, including all of the three restaurant outlets with the rooftop being the last.
- Making the guests feel as comfortable as possible while taking them to their room.
- Giving them an orientation of their room and answering any questions they may have.
- Providing restaurant, hiking or any other activity recommendations around the city of Cape Town.
- Performing regular administrative early or late shift duties, such as; filing, billing, dining reservations, etc.
- Answering calls throughout the shift and assisting as best as possible to ensure guest satisfaction.
- Making informative decisions that align with the company's mission and value statement.
Front Office/Receptionist - Birkenhead House Hotel (The Royal Portfolio)
(2025-01 - 2025-10)
- Front of House early and late shift office duties.
- Welcoming guests, processing passports, identification and payments.
- Checking guests in and giving them a detailed explanation about the hotel and it's facilities while taking them on a tour of the property.
- Offering them welcome drinks and taking them to their room.
- Doing a full circle rooming system where guests are shown all the amenities inside the room.
- Offering beverages, meals, spa bookings, activities in and around Hermanus and giving recommendations.
- Adhering to all the guests' needs and ensuring that they are given a complete experience and a perfect stay.
Receptionist/Guest Service Agent - One Marine Drive Boutique Hotel
(2024-08 - 2024-12)
- Welcoming guests and providing information about the hotel.
- Processing identification and payments.
- Giving guests a tour around the hotel and its different facilities.
- Addressing and escalating customer complaints.
- Working in all areas of the hotel with particular focus on Front of House, guest relations, reception, food and beverage service and supporting the back of house team in the kitchen, maintenance, breakfast set-up and housekeeping.
- Paying attention to guest care and dealing with guest needs to ensure that they have a suitable five-star hotel experience.
Social Facilitator - Dawson Consulting
(2021-09 - 2023-08)
- Environmental scanning.
- Setting up governing structures.
- Managing and monitoring risks.
- Ensuring smooth decanting and beneficiation processes.
- Formulating the co-ordination of strategies and implementation of the systems of regular reporting to the relevant structures.
- Creating an enabling environment for the implementation of the program.
- Preparing documentation for proper handover of the projects once completed.
- Ensuring that all relevant legislation is adhered to during project implementation.
- Engaging with communities and stakeholders on the new technologies to be used for the construction of new infrastructure going forward.
Municipal Services Intern - Department of Education (Sector Education and Training Authority)
(2018-09 - 2019-02)
- Paying municipal bills according to the services (water, electricity, sanitation).
- Filing each district separately.
- Storing and double-checking financial documents.
- Sending completed documents over to the budget department for the regular payment.
