Bronwyn Williamson

I was re-employed by the new owner Michael Johnston, as the operations, information and customer service for the online store and later he opened physical stores as well

Director/ Owner - Saint & Summer

(2023-03 - 2025-09)

I was re-employed by the new owner Michael Johnston, as the operations, information and customer service for the online store and later he opened physical stores as well

Senior Operations/ Information/ Customer sevice - SAINT&SUMMER

(2021-04)

Online /shoe Company. Directors :- Roxy Message/ Julia James

• Programs used:- Shopify, Fastway portal, Courier IT, BR, Email, Telephone, Sage, Return center etc
• Weekly reporting – Monday mornings
• Printing and checking of the labels and manifest - Fastway
• Changing of labels if printed wrong – making sure all manifest labels printed
• Monthly reporting – 1st of new month – monthly report and sales item report
• Liaise with Fastway is any issues with deliveries or parcels taking too long
• Customer queries – email, telephone, walk in
• Check POD sheet from Fastway daily - email late deliveries
• Return centre/ Email for customer returns and exchanges
• Receive parcels back from customers and process the gift cards/ refunds etc accordingly
• Manual orders only for walk in customers or customers that have an issue online
• Vodacom customer queries/ calls
• Process gift cards or exchange shoes to customer
• Process collections and customer returns – Returns and exchanges
• Courier It collections and Receiver pays for Fastway - depending on area
• Process gift cards or exchanges of shoes to customer
• Bond withdrawals weekly – Ceva stock sheet updating accordingly
• Liaise with Ceva and delivery company accordingly till delivered
• Vodacom – items available list every Friday
• Office stock take - every 2 weeks
• Monthly reporting – 1st of new month – monthly report
• Sales item report
• Vodacom sales report and invoice to Julia monthly
• Vodacom sales invoice monthly
• Stock take at Ceva warehouse monthly - bonded stock

Administrator - B-Safe Natural - Durban North

(2020-06 - 2020-10)

This was a mostly a remote position and the business/ company was closed.

• Telephone, emailing, invoicing all office admin/ Typing of docs, flyers etc

Administrator - Lornay Caterers - Austerville Wentworth

(2020-10 - 2021-02)

• Telephone, emailing, invoicing all office admin/ Typing of docs, quotations
• Taking orders, dispatching of orders

Senior Office Administrator - Girly Things

(2010-06 - 2020)

Provide administrative support to the office, stock control, coordinate shipping and support administrative aspects of the Corrupt Menswear business.

• Coordinate Courier services:
• Book courier services
• Collate POD’s
• Track shipments and monitor SLA’s
• Liaise with courier companies and follow up with queries
• Reconcile courier waybills to invoices
• Confirm statement amount to Bookkeeper
• Track stock delivery:
• Print daily GRN’s of WW Portal
• Print and reconcile the Final Handovers and Bulk Confirmations to GRN’s
• Verify GRN’s summary report and provide to Bookkeeper for invoicing on weekly basis
• Confirm proof of delivery for all other customers according to specific procedures for each customer
• Monitor Packing Accuracy:
• Print weekly detail check and report to Director
• Investigate variances when applicable and report to Director
• Finance Support:
• Verify PMD/Nomad invoices to GRN’s and approved additional work (as per Production and/or Finance)
• Check RTL invoicing against Final Handovers
• Monthly cost analysis of distribution costs
• Reconcile PO’s to invoices received for trims, accessories, etc
• Reconciliation of RTV’s
• Typing up of delivery notes for stock to outlet customers
• Obtain approval from relevant Directors for all expenses
• Assist Bookkeeper as required
• Stock Control:
• Liaise with Production Team and make bookings with the relevant DC’s for deliveries of orders to ensure on-time deliveries
• Implement stock control measures and systems as necessary
• Conduct random stock checks at both Nomad warehouse and GT warehouse (Including factory shop) every 6 weeks
• Conduct full stock count twice a year in consultation with Director
• Reconcile inventory figures between Pastel and Warehouse records on a weekly basis
• Investigate discrepancies and provide feedback to Bookkeeper and Director
• Shipping:
• Consolidate consignments, factory ready dates, shipping times and delivery dates for all orders and work with freight forwarders to find most efficient shipping options.
• Provide up to date information to freight forwarder.
• Ensure shipping documents (Certificate of Origin, Bill of Lading, Invoices and Packing Lists) are collated – check for accuracy and consistency to ensure detail is correct – units, weights, cbm, price etc;
• Check that Clearing and Forwarding Instructions for freight forwarder are drawn up timeously.
• Confirm importers tariff codes.
• Corrupt Underwear Administration:
• Assist with the maintenance of Corrupt website as necessary
• Mailing lists
• Stock levels
• Pricing
• E-mailers
• Facebook and Twitter updates
• Blog
• General content
• Monitor stock levels
• Reconcile invoices and orders
• Order tracking
• Customer queries
• Event coordination
• Switchboard and Office Support:
• Handle in-coming calls and relay to relevant staff or take messages
• Handle and support ad hoc issues and projects as they arise
• Factory Shop:
• Manage activities in the factory shop including:
• Stock display
• Cash/sales daily recons
• Day to day staffing issues
• Stock take-taking and recons

Production assistant/ fabric technologist - Girly Things

(2016 - 2020-05)

• Handling of lab dipping and color matching for underwear products
• Arrange and submit test reports for fabric and trims used on all garments
• Collating and assessing Intertek Fabric/ Elastic test reports
• Cross checking of testing invoices with all shipments
• Dealing with fabric technologists and buyers at Woolworths (JT1 brand)
• Updating of quest and Isync portals
• Manage fabric and trim testing/ lab dip process (Woolworths/ Edcon/Jet)
• Manage the lab dipping and strike off process
• Obtaining artworks and color standards from design departments
• Filing of test reports and approvals
• Check wash care information/ codes/ layouts
• Supporting the merchandisers – admin etc
• Monthly reporting on job process/ submissions

Reception/ Admin - PRO APPOINMENTS

(2010-05 - 2010-06)

TEMP ASSIGNMENTS

• CMH – Umhlanga
• Kolok – Riverhorse Valley
• BSN Medical – Pinetown
• Hardy Boys – Riverhorse Valley
• The House of Juice – Glen Anil

Clerical Assistant - Buying Department - Mr. Price Home

(2007-03 - 2010-04)

• All Correspondence - i.e. E-mails / Faxing / Typing / Photostatting / Posting etc.
• Receive, screen and attend to all telephone calls.
• Raising orders and following up delivery
• Assisting the buyer with daily tasks
• Accepting meeting with overseas visitors and suppliers
• Couriering / collecting documents and samples
• General Filing / Administration
• Document typing and editing – 40 words per minute
• Answering, screening calls and taking messages
• Compiling reports, PowerPoint presentations and projects (eg. Assortment presentation booklets etc.)
• Minute Taking and follow ups
• Document and information management
• Ensure Manager’s contact list is up to date
• Liaising with suppliers and the DC with regards to deliveries and making sure product has correct ticketing and quantities.
• Assistance of daily administrative duties.

Assistant/ Reception - SA Cargo Logistics

(2005-04 - 2007-03)

• Co-ordination of events, travel arrangements
• Document typing and editing – 40 words per minute
• Answering, screening calls and taking messages
• Liaise with external customers and clients
• Minute Taking and follow ups
• Expense claims
• Liaise with suppliers and ensure timeous delivery
• Process payments and invoices
• General ad hoc administration for events and marketing
• Intensive travel arrangements- local and abroad
• Arrange conference calls and send confirmation details to all involved - local and abroad
• Arrange transfers to meetings or to the airport
• Screen his emails and where urgent response is required, highlight to draw his attention or print it out
• Process all invoices and ensure payment is made
• Reconcile all credit cards payment (MD and Team)
• Create new projects reference numbers and send it to all involved - local and abroad
• Ensure his contact list is up to date
• Generation of Contracts of Employment, Transfers, New Appointments and Resignation Letters – Head Office and Stores.
• Assistance of daily administrative duties. Processing leave forms for staff – head office and stores.
• Administering and maintaining an effective confidential paper and electronic filing system.
• Compile and type all outgoing correspondence - Compile, prepare and manage all internal and external incoming correspondence/ All Invoices – delegate codes and submit to accounts.
• Supervise and manage kitchen staff.
• Receiving internal and external clients and providing refreshments for them.
• Manage office equipment and stationery requirements.
• Co-ordination and arrangement of meetings, venues.
• Review, collation and preparation of information for the Board Reports.
• Filter emails and respond where relevant.
• Handling queries – Executive Members, Staff and External Clients

Sales, cashier - MR PRICE - UMBILO / PINETOWN

(2001 - 2004)

PART-TIME/TEMPORARY WHILST STUDYING

Sales Assistant - MILADY’S - ESH​​OWE

(1998 - 1999)

Call center - MR DELIVERY - MORNINGSIDE

(2001-09 - 2001-10)

Sales, Cashier, Admin - CLICKS - ESHOWE / WESTVILLE

(2002 - 2003)

Matric - Sunnydale High School, Eshowe (1997)

N4-N6 - Marketing Management - Cato Manor Technical College DBN (1999 - 2001)

NC - Office Administration - Working World College DBN (2002 - 2004)

NC - Information Technology, Computer Literacy - Working World College DBN (2002 - 2004)