Branch Manager at Mzansi Auto Glass (2022-02 – Present)
Branch Manager at Mzansi Auto Glass, Auto Glass Replacement & Repair industry
- Supervised a staff of 9 employees
- Planning, organising, leadership and enforcing controls of all company operations in line with the company strategy
- Management of all staff by enforcing the company disciplinary code and values
- Management of all local sales activities from client request to the actual fitment of the glass. Ensuring that every sales opportunity is exploited for the benefit of the company
- Management of the office staff by ensuring that all of them have the right tools (e.g. PCs) to do their jobs
- Management of the fitment teams, ensuring that fitment teams have all the tools (including cell phones for communicating with clients) and consumables necessary to do fitments
- Ensuring that there is no waste of company resources, by implementing, inter alia, controls for glass stock and consumables. Advance the cause of saving company costs
- Ensuring cleanliness of the branch in order to satisfy our clients and other stakeholders
- Ensuring that the culture of excellence prevails in the company. Every employee must take ownership and leadership in their area of operation
- Assist in the management of the current insurance contracts and any other future contract/s
- Liaise with Claims Consultants and ensure that their needs are satisfied
- Check and timeously process new claims that come through e-mail requests and or any other platform that the company may utilise in the future
- Keep client/s updated on the progress of the claim especially for emergency situations
- Processing and finalisation of new claims
- Processing of orders with suppliers on ERP System
- Request Supplier Invoices and Job Cards for work completed in order to GRV and Payment purposes
- Processing of quotations and conversion to Tax Invoices on ERP System
- Capturing of Supplier Invoices and other necessary documents on the Shared Folder
- Negotiate better prices with Service Providers
- Liaise with outsourced Service Providers to ensure that claims are executed as per the company's client expectations
- Resolve customer complaints timeously and/or in line with Customer Service Level agreements
- Liaise with internal fitment teams and job schedulers to ensure that claims are executed as per clients' expectations
- Ensure transfer of skills
- Compile monthly report for leave applied by all employees
Accounts Officer at Mzansi Auto Glass (2019-01 – 2022-01)
Accounts Officer at Mzansi Auto Glass, Insurance and Financial Services industry
- Creating quotations on ERP system
- Processing quotations into customer invoices that need to be sent to brokers/insurers
- Collecting excess money from clients after fitment of windscreens have been completed
- Scheduling fitment appointment for clients to replace their windscreens
- Processing supplier invoices received from suppliers
- Stock inventory
Digital Customer Care Consultant at MultiChoice Group (2018-10 – 2018-12)
Digital Customer Care Consultant at MultiChoice Group, Broadcast Media Production and Distribution industry
- Providing technical support by assisting customers with complaints/issues they had regarding the DStv streaming platform Showmax
- Providing clarity on billing queries of the customer's Showmax subscription
- Respond to customers that have technical errors while streaming on Showmax via the ERP system in the form of chatting or replying to emails
- Account management, including upgrades, downgrades, and cancellations
Journalism Intern at Media 24 – City Press (2017-08 – 2017-10)
Journalism Intern at Media 24 – City Press, Newspaper Publishing industry
- Researching and writing articles on local news, events, and features under the supervision of experienced reporters
- Conducting interviews with community members, officials, and experts to gather quotes and information for stories
- Verifying facts, figures, and sources to ensure accuracy before publication
- Helping to edit articles for clarity, grammar, and adherence to the publication's style guide
- Attending events and assist taking photos for articles as needed
Admin Intern at PBM Creation Pty (Ltd) (2016-12 – 2017-01)
Admin Intern at PBM Creation Pty (Ltd), Personal Protective Equipment (PPE) industry
- Assisting with the organization and maintenance of office supplies, equipment, and records
- Inputting and managing data related to inventory, orders, and customer inquiries
- Helping to coordinate meetings, appointments, and travel arrangements for staff
- Assisting with making deliveries of products to clients
Junior Promotions Manager at Ventso Group Pty (Ltd) (2016-05 – 2016-08)
Junior Promotions Manager at Ventso Group Pty (Ltd), Branding & Marketing industry
- Conducting research to understand target audiences, market trends, and competitor strategies
- Conducting research for clients that needs promoters as a means of promoting new products/services
- Conducting talent searches for them to be in the database and used to execute promotion days or activations
- Helping to plan and execute promotional events or product launches
- Plan days for briefings and training
- Supervise on days of promotions and activations
- Compile survey that determines whether clients were satisfied with the service
Public Relations/ Admin Intern at Ventso Group Pty (Ltd) (2015-11 – 2016-02)
Public Relations/ Admin Intern at Ventso Group Pty (Ltd), Branding & Marketing industry
- Maintain the social media accounts of Ventso Group
- Contribute to company events
- Conduct research for ways to improve on the company services
- Write business proposals and press releases
- Follow up with clients regarding service feedback
- Organise meetings with clients
- Compile database of clients
- Provide convenient platforms for fluent internal communication
