Buhle Pamela
Administrative & 3+ years Customer Service Professional/ Psychology and Sociology graduate
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About
Results-driven individual with a strong commitment to organizational alignment and cultural fit. Actively seeks opportunities for skill enhancement and knowledge acquisition. Demonstrates professionalism and dedication, contributing effectively to overall organizational success. The aim is to excel and create an impact in any field of work or task that is appointed. Passionate about education and skills development, and determined to achieve the best results through exposure and hard work.
Experience
Tier 2 Chat Support Agent at HEAX Group / LXE Hearing (2025-12 – 2026-07)
- Advanced to a role in the app team, resolving intricate app troubleshooting escalations.
- Provided solutions to digital inquiries from customers through chat and email channels.
- Managed escalated issues while ensuring effective communication with customers for feedback.
Product Expert at HEAX Group / LXE Hearing (2024-04 – 2025-12)
- Provided technical support to a US international client base.
- Assisted with complex mobile app and hearing device troubleshooting.
- Encouraged first call resolution in line with operational standards through outbound, email, and inbound communication.
- Utilized Salesforce, Microsoft, and AI tools.
Lead Converter at GOBID LTD Company (2023-06 – 2024-04)
- Participated in the Youth Employment Service (YES) program.
- Conducted inbound and outbound calls within the sales environment.
- Facilitated positive customer engagement, lead generation, and sales conversion.
- Utilized Microsoft tools (Excel, Teams, Outlook) and Opps CRM platforms.
Education
Bachelor of Arts in Behavioral Sciences (Psychology and Sociology) – North West University (2022-01)
High School Diploma – Sunward Park High School (2018-01)
