Nomthandazo Maphumulo
Dispatch Clerk with Manufacturing Safety expertise
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About
A dedicated professional with over 5 years of experience in dispatch and customer service within the manufacturing sector. Skilled in handling logistical operations and ensuring product quality in a fast-paced environment. Currently pursuing a Manufacturing Safety Management qualification to strengthen expertise in safety practices. Known for attention to detail, strong communication skills, and a proactive approach to problem-solving.
Experience
Dispatch Clerk at Tongaat Huletts (2019-04 – Present)
- Coordinate daily dispatch operations ensuring timely delivery of goods.
- Oversee product quality checks before dispatch.
- Maintain and update inventory records, ensuring accuracy.
- Liaise with transportation companies to arrange deliveries.
- Resolve any logistical issues and discrepancies.
- Prepare documentation for shipments and track orders.
Bag Sealer at Tongaat Huletts (2018-01 – 2020-04)
- Operated sealing machines ensuring that product bags were sealed correctly.
- Conducted quality checks on packaging and resolved any defects.
- Assisted in the loading of sealed products onto delivery trucks.
- Monitored and reported equipment malfunctions to the technical team.
- Ensured compliance with safety regulations in the packaging area.
- Worked closely with the production team to ensure efficient operations.
Customer Service Agent at Bid Air Services (2014-11 – 2016-02)
- Provided assistance to customers via phone and in-person inquiries.
- Managed bookings, handled complaints, and provided timely resolutions.
- Maintained accurate customer records and data.
- Coordinated with other departments to ensure seamless service delivery.
- Provided information regarding flight schedules, baggage, and other services.
- Ensured customer satisfaction by resolving issues efficiently.
Education
Manufacturing Safety Management (SC-MSM) in Manufacturing Safety Management – IQ Academy
National Diploma in Production Management – Durban University of Technology (2008)
Senior Certificate – Velamuva High School (2002)
