Buhlebethu Ndlovu

A highly organised and detail-oriented professional with over seven years of experience in retail, including roles in receiving management, store assistance, online administration, and merchandising. Demonstrates a strong track record in stock management, customer relations, and team leadership, with proven ability to maintain operational efficiency and enhance customer satisfaction. Proficient in managing stock control, ensuring accuracy in transactions, and maintaining effective communication across departments.

Receiving Manager at Dis-Chem (2024-10 – 2026-02) • Ensured accurate verification, scanning and capturing of physical goods in line with company policies and Receiving SOPs • Checked all deliveries to confirm they were for the correct store and that delivery note and invoice details were consistent • Prevented and processed returns of unordered or damaged goods, accurately completing credit notes for all non-acceptances • Logged and actioned new and approved warehouse claims on Workflow Intranet systems in accordance with Receiving SOP requirements • Controlled access to the receiving area and safeguarded high-risk stock to maintain security and loss prevention standards • Facilitated the dispatch of all returns to suppliers upon presentation of pick-up slips, ensuring proper documentation and handover • Mentored and trained Receiving Clerks and Retail Store Assistants to improve accuracy, compliance with procedures and overall performance Retail Store Assistant at Dis-Chem (2022-02 – 2024-09) • Built and maintained professional relationships with customers, responding quickly to stock queries to support a positive shopping experience • Prepared daily run reconciliations, ensuring accuracy and completeness of all transaction records • Managed tills, including floats, cash-ups, handling shortages and overs, and processing refunds and returns in line with store procedures • Controlled and filed financial documentation, including float records, petty cash and cash-on-hand documentation • Ordered and received branch change requirements to ensure cashiers consistently had sufficient change for smooth customer transactions • Supported the Receiving Manager by preparing and logging warehouse claims within the Workflow Intranet system Online Administrator at Dischem (2021-04 – 2022-01) • Delivered a high-quality customer experience for all Click & Collect users, ensuring professional and friendly online service • Managed customer orders from receipt through to readiness for collection or delivery, ensuring accuracy and timeliness • Maintained meticulous records of all online orders received, picked, packed, and released to customers to support smooth operations • Communicated regularly with management, providing up-to-date feedback and insights on online order processing and performance • Resolved customer queries promptly and appropriately, ensuring issues were addressed in a professional and customer-focused manner Merchandiser at Dischem (2019-09 – 2021-03) • Restocked merchandise in line with store requirements to maximise sales potential • Monitored shelf stock condition and dates to prevent product expiration • Rotated stock consistently according to FIFO (First In, First Out) principles • Flattened boxes after unpacking and placed packaging in the designated area • Adhered to Dis-Chem operating standards, store layout requirements and planograms • Managed stock levels, monitored inventory movement, and tracked orders to support product availability • Executed planograms in accordance with company SOPs to ensure optimal product placement and visual merchandising standards • Collaborated with the Floor Manager to implement product launches, maintenance updates, and discontinuation plans in line with merchandising strategies • Assisted receiving clerks with unpacking, checking, and organizing warehouse stock to ensure accurate inventory and timely replenishment Merchandiser at Spar

National Senior Certificate in Grade 12 – Northbury Park High School (2015)