Bulela Thobi

Enthusiastic IT support professional with hands on experience delivering first and second-line support. Skilled in troubleshooting hardware, software and network issues across business environments. Strong working knowledge of Windows, Active Directory, Microsoft 365, and networking fundamentals.

IT HELPDESK at REDIAL BPO (2025-10 – 2026-05)

• Install, configure and troubleshoot Windows desktops and laptops.
• Provide onsite technical support for hardware, software, and network issues.
• Manage Active Directory accounts, permissions, and Group Policy tasks.
• Support Microsoft 365 user setup and administration.
• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues.
• Install and maintain printers and peripherals.
• Document incidents, resolutions, and updates in the ticketing system.
• Support onboarding and offboarding processes
• Maintain IT asset register.

TECHNICAL SUPPORT AGENT at STARTEK (2025-08 – 2025-10)

• Delivered first-line technical support via phone
• Troubleshoot fibre, wireless, and ADSL connectivity issues.
• Configured routers and WI-FI devices.
• Logged and tracked incidents accurately in the ticketing system
• Maintained strong customer service standards.

DESKTOP SUPPORT at UNIVERSITY OF JOHANNESBURG (2024-01 – 2025-07)

• Provided technical support via phone, email and in-person.
• Resolved issues related to computers, printers, and networks.
• Installed and configured hardware and software.
• Achieved 90% first-call resolution.
• Performed system checks
• Maintained detailed ticket documentation
• Supported audio-visual setups

SYSTEMS SUPPORT in Systems Support – DYNAMIC DNA (2024-08 – 2025-07)

SYSTEMS DEVELOPMENT in Systems Development – DYNAMIC DNA (2023-07 – 2024-06)

Matric in Grade 12 – NDAMASE SENIOR SECONDARY SCHOOL (2017 – 2017)