Bulelwa Mdovu

Customer Support and iGaming professional with 6+ years of experience delivering exceptional customer service in fast-paced, high-volume environments. Experienced in live chat, email and phone support, account verification (FICA/KYC), deposits and withdrawals, responsible gambling processes, payment investigations, dispute resolution and compliance. Recognised for strong empathy, accuracy, and the ability to resolve complex customer queries while maintaining regulatory and company standards.

Passionate about building a long-term career in the online gambling industry.

Online Representative at YesPlay (2025-11 – Present)

• Provide customer support via live chat, email and phone.
• Resolve betting, account, bonus, payment and withdrawal enquiries within SLA.
• Verify customer identity and documentation in line with FICA/KYC requirements.
• Investigate payment issues and liaise with internal departments to ensure timely resolution.
• Educate customers on promotions, responsible gambling tools and account security.
• Accurately document customer interactions using Zendesk and internal systems.

Customer Support Specialist at TELUS International

Sales Advisor at Rain

Customer Service Representative at Merchants

Property Manager at Jakupa Architects

Advanced Diploma in Facilities Management – Cape Peninsula University of Technology (2022)

Diploma in Construction Management – Cape Peninsula University of Technology (2021)