Admin/Data Capture Administrator - Wellness Programme at Kaelo (2022-09 – 2023-12)
Managed wellness data capture and verification for employee reporting with high accuracy standards
- Capture and verified employees wellness data from nurse with high accuracy for client reporting
- Processed high volume data entry daily while maintaining strict confidentiality of medical information
- Cross-checked captured records against source documents to resolve discrepancies before submission
- Supported compliance by ensuring all wellness record met audit and POPIA requirements
Trainee Benefits Facilitator at Kaelo (2024-01 – Present)
Deliver induction sessions and manage benefit inquiries for employees via on-site and virtual platforms
- Deliver on site and virtual induction sessions via Ms Teams on medical insurance, EAP(Ask Nelson) and general information about Kaelo Money and Gap cover information table in groups of 10-100
- Explain complex benefit information in plain language, confirming understand and adapting to different education levels
- Manage live Q&A sessions, resolving routine queries and escalating complex cases to CRM with clear case notes
- Follow approved scripts and compliance processes to ensure accurate information and regulatory policies
- Record attendance and session outcomes accurately in company systems to meet reporting deadlines
Chief Registration Clerk at Department of Human Settlement: Deeds office (2005-09 – 2009-06)
Processed registration of title deeds, mortgage bonds, and bond cancellations while maintaining compliance and data accuracy
- Process registration of title deeds, mortgage bonds, and bond cancellation in accordance with the Deeds Registration Act
- Capture and verified high volume of confidential property data, ensuring accuracy for the public record and audit purposes
- Resolved document queries from conveyancing attorney, banks, and members of public while adhering to strict turnaround times
- Maintained compliance with departmental Standard operation procedures(SOPs) and POPIA requirements when handling sensitive ownership information
