Bulelwa Ndevu

I have experience in customer service, data capture, and debt recovery roles where I handled client communication, resolved queries, and maintained accurate records. I am confident working with computer systems and managing administrative tasks in a fast-paced environment. I am a reliable team player with strong communication and problem-solving skills, always focused on delivering quality service.

Client service consultant at SD Recruitment (2025-01 – Present)

• Handle inbound and outbound calls, emails, and messages from nurses and healthcare facilities
• Assist with shift bookings, cancellations, and scheduling of nursing staff
• Maintain and update accurate records of nurses’ availability and placements
• Communicate shift details clearly to nurses and clients
• Resolve booking issues, queries, and complaints professionally
• Ensure timely allocation of nurses to healthcare facilities
• Update internal systems with accurate staffing and client information
• Follow up on shifts, confirmations, and attendance
• Ensure compliance with agency policies and healthcare standards
• Provide excellent customer service to both clients and healthcare professionals

Client Relations Officer at Denis(Gems Campaign) (2024-04 – 2025-06)

• Handle inbound and outbound calls, emails, and customer queries
• Assist members with medical aid-related enquiries such as claims, benefits, authorisations, and membership details
• Resolve complaints and service issues in a timely and professional manner
• Capture and update accurate customer and membership information on systems
• Follow up on pending queries to ensure full resolution
• Educate members on policies, procedures, and available benefits
• Maintain confidentiality of sensitive medical and personal information
• Ensure compliance with company policies and medical aid regulations
• Meet service quality standards and performance targets
• Deliver a professional, empathetic, and customer-focused experience

Customer Experience Associate at Capita (o2 Campaign) (2023-04 – 2024-03)

• Handle inbound and outbound customer calls related to O2 products and services
• Assist customers with billing queries, account updates, upgrades, and general enquiries
• Resolve customer complaints and provide appropriate solutions
• Promote relevant products, upgrades, or services where appropriate
• Capture and update accurate customer information on internal systems
• Ensure first-call resolution and customer satisfaction
• Meet daily performance targets (KPIs), including quality, productivity, and sales (where applicable)
• Follow company procedures, compliance standards, and data protection policies
• Always maintain a professional and customer-focused approach

Debt recovery officer at Ver-Tex Solution (2022-05 – 2023-03)

• Contact debtors via phone, SMS, WhatsApp, and email to recover outstanding payments
• Negotiate affordable payment plans and settlement agreements with customers
• Manage a portfolio of overdue accounts and follow up consistently
• Maintain accurate records of all communications and payment arrangements
• Investigate reasons for non-payment and provide suitable solutions
• Resolve customer queries, disputes, and complaints professionally
• Ensure compliance with the Debt Collectors Act and POPIA regulations
• Meet daily, weekly, and monthly collection targets
• Use collection systems and tools to update debtor information and track progress
• Deliver high-quality customer interactions while protecting the company’s reputation

Collections specialist at The Foschini Group (2018-02 – 2021-12)

• Contact customers telephonically regarding outstanding balances
• Negotiate payment plans and arrangements with customers
• Ensure service level agreements (SLAs) are met consistently
• Update and capture accurate customer information on the system
• Follow up on overdue accounts and ensure timely collections
• Meet daily and monthly collection targets
• Resolve customer queries and disputes professionally
• Maintain compliance with company policies and procedures
• Provide a positive customer experience while protecting the brand

Data Administration at Mema Affiliate marketing (2016-06 – 2017-10)

• Accurately enter and update information into systems or databases
• Verify data for errors, completeness, and consistency
• Maintain and organize records (digital and/or physical)
• Perform regular data quality checks and corrections
• Handle confidential information with discretion
• Generate basic reports when required
• Assist with filing, scanning, and document management
• Ensure deadlines are met when processing large volumes of data
• Communicate with team members to resolve data discrepancies

Grade 12 NQF LEVEL 4 – Memezelo High School (2008-01 – 2012-11)