Zime Mhlongo

Sales, Customer Service, and Debt Recovery professional with proven experience in driving customer engagement, upselling services, and managing delinquent accounts. Known for leading with strong ethics and professionalism while consistently exceeding performance targets. Skilled at building meaningful customer connections, negotiating repayment plans, and turning challenging interactions into resolved outcomes.

Proficient in Microsoft Office Suite, objection handling, and high-volume communication strategies.

Debt Collector - Pioneer Group

(2025-06 - 2026-02)

• Conducted credit checks as the first line of assessment to determine debtor eligibility and risk.
• Managed delinquent accounts by locating debtors and securing payments to recover outstanding funds.
• Negotiated sustainable repayment plans and resolved payment disputes through high-volume communication.
• Performed extensive outreach via phone and email to maintain consistent contact with debtors.
• Focused on professional debt recovery while maintaining company reputation and ethical standards.

Outbound Sales Agent (Smart Meter Flex Campaign) - Huntswood, Durban - Durban

(2024-02 - 2025-05)

• Conducted outbound calls to convert traditional electricity meters to smart meters.
• Engaged Pay As You Go (PayG) customers and converted them to Pay Monthly (PayM) plans.
• Contacted customers from various energy providers to promote OVO energy services.
• Identified customer needs and presented suitable energy solutions while maintaining strong sales performance.

Customer Service Advisor - Huntswood, Durban - Durban

(2023-10 - 2024-01)

• Delivered inbound and chat support for Pay As You Go UK gas and electric customers.
• Assisted customers with meter faults, troubleshooting, and booking engineer appointments.
• Logged and resolved complaints while maintaining high service quality standards.
• Supported sales preparation and identified upselling opportunities during service interactions.

Inbound Sales Agent - Likeminds Group (Vodacom) - Durban

(2022-03 - 2023-09)

• Managed high-volume inbound calls regarding Vodacom contracts and data SIM cards.
• Promoted and sold mobile phone contracts and tailored data packages.
• Consistently exceeded sales and conversion targets through effective upselling and cross-selling.
• Processed applications and maintained accurate customer records within company databases.

Advanced Health and Safety Studies - NOSA College

Further Studies - SA Maritime and Transport College

Matric Certificate - Umlazi Comtech High School