Bulelwa Qolintaba
Garden Route
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About
Responsible for liaison between clients and the cleaning team ensuring quality service delivery and customer satisfaction.
Experience
Garden Route at Service Consult and Cleaning Casino (2014-04 – 2015-12)
Responsible for liaison between clients and the cleaning team ensuring quality service delivery and customer satisfaction.
- Communicate with clients to understand their cleaning needs and expectations
- Conduct regular inspections to ensure cleaning standards are met
- Assist training new staff on cleaning methods
Controller and customer service at Catanger Parking (2016-01 – 2017-04)
- Monitor parking lots to ensure parking rules and regulations
- Assist drivers with questions, payment issues or lost tickets
- Provide directions and information about parking availability and regulations
- Handle complaints and resolve conflicts professionally
Service consultant and cleaning at Fresenius Dialysis Centre (2017-05 – 2020-01)
Servicing client queries by phone to address concerns, complaints and special requests promptly and professionally.
- Update clients on any delays, changes to ensure client is happy
Promoter and Floor Salesperson Goal at Supermarket (2021-07 – 2022-11)
- Demonstrate and explain product to potential customers
- Highlight features, benefits and offers
- Conduct live demos or product sampling when applicable
- Approach and engage walk in customers
- Answer questions and overcome objections professionally
- Provide brochures or promotional materials
- Encourage immediate purchases through special deals or limited line offers
- Gather customer opinions and relay feedback to the marketing team
Floor Promoter at Atlantic Meat (2023-05 – 2023-09)
- Greet and assist customers in the store
- Identify customer needs and recommend suitable products
- Upsell higher-end items or additional products
- Meet and exceed sales targets
Laundry Attendant at 24 hour Laundry (2024-08 – Present)
- Greet and receive laundry from customers
- Sort, load and operate washer and dryer
- Tag and log clothing items
- Process payments and issue payments
- Handle pick-up and delivery scheduling
- Manage customer queries, complaints and lost items
- Maintain cleanliness of machines and work area
Education
Metric in Grade 12 – Mzimvubu High School (2011 – 2011)
Ambulance Assistance – Mary Grace Ambulance Academy (2012 – 2012)
Office Administration and Computer Literacy – Seleian Institute (2013 – 2013)
