Busi Cindi

Highly experienced banking professional with a proven ability to manage diverse financial services, including credit and personal loan processing, fraud management, and customer account services. Skilled in handling complex client queries while maintaining high standards of accuracy and confidentiality.

Banker - Firsts National Bank - Sandton

(2010-09 - 2023-05)

• Managed and resolved complex business, personal, and credit card inquiries, ensuring high customer satisfaction.
• Issued detailed account statements, proof of payments, and tax certificates accurately and timely.
• Processed and evaluated new credit and cheque account applications with adherence to bank policies.
• Investigated and handled fraud cases and card cancellations to protect customer assets and bank reputation.
• Trained and mentored junior banking staff to enhance team efficiency and service quality.

Credit Analyst - Discovery bank - Sandton

(2023-10)

• Conduct thorough credit risk assessments and financial analysis of individual and corporate clients to determine creditworthiness.
• Collaborate with loan officers and bankers to evaluate credit applications, ensuring alignment with bank policies and risk parameters.
• Develop and maintain detailed credit reports and documentation to support lending decisions and compliance with regulatory requirements.
• Communicate credit decisions effectively to stakeholders and provide recommendations for risk mitigation.

Matric Certificate - Sandton View High School, Sandton (2007 - 2007)

NQF 5 in Banking - Banking - Coner Stone (2013 - 2013)

NQF 6 In Human Resource Practice - Human Resource Practice - UNISA (2016 - 2016)

NQF 5 Business Management - Business Management - IQ Academy (2020 - 2020)