Gigi Luis

Experienced Banking and Operations Leader with over 15 years of experience in retail banking, branch operations, credit management, compliance, and customer service. Proven ability to lead high-performing teams, drive sales targets, manage risk, and maintain strong operational controls. Detail-oriented, ethical, and adaptable professional with strong people management and administrative capabilities.

Receptionist - Intercare Wilgeheuwel

(2024-08)

• Manage front desk operations and patient administration.
• Book, confirm and cancel appointments.
• Handle payments and banking reconciliation.
• Follow up on outstanding accounts.
• Maintain accurate patient records.

Team Leader – Universal Banker - Standard Bank Southdale

(2019-05 - 2022-05)

• Led and coached a team of Universal Bankers.
• Drove daily, weekly and monthly sales targets.
• Ensured KYC compliance and operational risk management.
• Delivered high-quality customer service.
• Developed staff resulting in internal promotions.

Team Leader – Branch - Standard Bank Industria & Brixton

(2016 - 2019)

• Managed branch operations and customer service delivery.
• Controlled risk relating to teller transactions and card handling.
• Maintained strong internal controls and compliance standards.
• Supervised staff performance and attendance management.

Team Leader – Service - Standard Bank Carlton Centre

(2010 - 2016)

• Supervised Enquiries, Service Consultants and Frontline teams.
• Improved service delivery and customer channel migration.
• Maintained ethical standards and regulatory compliance.

Account Analyst - Standard Bank Staff Banking Centre

(2006 - 2010)

• Managed credit-related processes and arrears recovery.
• Reviewed and loaded credit limits.
• Executed instructions from Retail Credit Centre.

Matric Senior Certificate - Westbury Senior Secondary School