Busisiwe Bhembe

Motivated and target-driven Sales Representative with 4+ years of telecoms sales and call centre experience. Strong telephonic sales skills, CRM expertise, and a Code 10/C1 driver's licence. Proven track record of exceeding sales targets, conducting credit checks, and delivering excellent customer service under pressure. Fluent in English, isiZulu, and Sesotho.

Sales Representative at Afrizon Telecommunications (2020-06 – 2026-06)

• Consistently met and exceeded monthly sales targets through cold calling and lead generation.
• Conducted credit checks and processed contract sales in line with company policy.
• Built and maintained customer relationships using CRM software to track leads and follow-ups.
• Resolved customer complaints and handled conflict professionally to retain business.
• Implemented new procedures and technologies that improved efficiency and streamlined operations.
• Led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Call Centre Agent at Office of the Premier (2020-03 – 2021-07)

• Handled high volumes of inbound and outbound calls in a fast-paced call centre environment.
• Provided accurate information and support to callers, resolving queries efficiently.
• Maintained detailed and accurate records of customer interactions.

Customer Service Associate at Harambee Academy Simulation (2019-04 – 2020-03)

• Delivered customer service training simulations, developing strong communication and problem-solving skills.
• Practiced handling customer queries, complaints, and service requests in a simulated environment.

N6 Certificate in Electrical Engineering

Grade 12 in Matric