Busisiwe Modungwe

I am a motivated and customer-focused retail professional with experience in jewellery sales and as a luxury barber store manager. I enjoy helping customers find the right products, building strong client relationships, and creating a welcoming premium shopping experience. I am eager to use my sales, communication, and leadership skills to contribute positively to the success of the store and team.

STORE MANAGER - Marshall Barbers

(2024-11)

• Managing Staff: Overseeing staff scheduling, training, and performance.
• Customer Service: Ensuring high customer satisfaction by addressing inquiries and complaints.
• Inventory Management: Ordering supplies, tracking inventory, and maintaining cleanliness standards.
• Financial Management: Managing budgets, payroll, and financial records to ensure profitability.
• Perform administrative duties, such as managing payroll, creating budgets, and maintaining financial records.
• Selling products and promoting services.
• Coordinate staff training and professional development opportunities.
• Develop and implement marketing strategies to attract new customers.
• Hire, train and supervise staff.
• Client experience management (Front-of house).
• Handling POS transactions and cash-ups.
• Scheduling and Team building: Creating staff rosters, managing peak times and fostering a positive, cohesive and professional work culture.

SALES ASSOCIATE - Lovisa Accessories

(2023-12 - 2024-11)

• Stand-in when the manager is not around to ensure smooth running of the store including Admin, Ordering and Receiving IBTs.
• Engaging with customers: Assisting customers with finding products, providing styling advice and ensuring a positive customer experience.
• Driving sales: Meeting sale targets and contributing to the overall success of the store.
• Conducting piercing services: Performing piercings according to company standards and procedures.
• Point of Sale management: Handling cash and card transactions accurately and efficiently.
• Stock management: Replenishing sold items, organizing displays and maintain a tidy store.
• Store maintenance: Keeping the store clean and presentable, including opening and closing procedures.

MAKEUP ARTIST/SALON ASSISTANT - LA Bosh Salon

(2020-04 - 2022-03)

• Freelance makeup artist for 10+ regular clients.
• Handled makeup for weddings for bride and all bridesmaids with overwhelmingly positive feedback.
• Filled in as makeup artist at LA Bosh Salon several times a month.
• Provide advice about skin care, types and concerns for guiding customers in selecting products to suit their needs.

National Diploma - Local Government Management - TSHWANE UNIVERSITY OF TECHNOLOGY (2014)

Matric - Duduza Adult Centre (2007)