Busisiwe Sibolake

Detail-oriented professional with experience in pharmacy stock control, administration, call center, reception and retail. Skilled in Stockwin Propharm, Exprocure, POS, MS Office, customer service and communication. Reliable, organized, and experienced in handling customers, stock, and admin duties in fast-paced environments.

Stock Controller / Pharmacy Assistant at Lancaster Pharmacy | H&H Pharmacy Group (2024-05 – 2026-03)

• Captured and managed stock using Stockwin Propharm for accurate inventory records
• Performed bin adjustments, price changes and expiry checks
• Managed dormant stock and processed orders via Exprocure
• Verified deliveries and provided OTC support to customers

Shop Assistant at Gausign Prints (2019-08 – 2020-09)

• Assisted customers with product enquiries and sales
• Handled cash, processed payments and issued receipts
• Managed stock display, replenishment and shop cleanliness
• Supported admin tasks including orders and quotations

Call Center Agent at Talk Communications (2012-01 – 2012-06)

• Handled inbound and outbound customer calls
• Resolved customer queries and complaints professionally
• Captured customer data accurately on system
• Met daily targets for calls and customer satisfaction

Vaccine Administrator at Dischem Pharmacy (2021-08 – 2022-04)

• Booked patient appointments and captured data accurately
• Handled admin duties, filing and customer service at reception

Head Cashier at Sparkling Auto Care Center (2017-02 – 2018-12)

• Operated POS and balanced till daily
• Processed quotations, invoices and customer payments
• Managed appointments, bookings and front desk queries

Cashier at President Hyper (2014-10 – 2016-06)

• Handled customer transactions, refunds and bagging
• Packing shelves accordingly (Fifo)
• Maintained a clean and organized checkout area

Grade 12 / Matric – Sizanani-Thusanang Comprehensive School (2007-12)

Office Administration in Office Administration – Uco College (2008-01 – 2009-12)

Computer Skills in Computer Skills – Arcelor Mittal Science Center (2012-01 – 2012-12)

House keeping, Child Minder, First aid & Fire Extinguisher in Housekeeping and Safety – Blue Thunder Cleaning Services (2014-06 – 2014-06)