Caleb Pieters
Desktop Support Engineer
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About
I am an experienced and knowledgeable Information Technology professional seeking to contribute my training and acquired skills within the technical support and/or help desk role. I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, networking and maintenance.
I also possess in-depth knowledge of numerous software packages and operating systems and have a keen understanding of how they interact with other systems.
Experience
Desktop Support Engineer at Active Recruit (2023 – Present)
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
IT Technician at Epirus Computers (2022 – 2022)
- Fault finding - hardware
- Fixing hardware components
- Building of Gaming desktops
- Replacing of laptop screens
- Cloning and data backups
- Transferring of data
IT Technician & Field Engineer at PureGroup SA (2017 – 2021)
- IT Management of systems
- Installations of Cables, phones, printers
- Setting up of Phones, LTE, Vibes, Mikrotiks
- Solving Clients problems
- Troubleshooting of equipment
- Configuring of equipment
- Driving out to clients
- Remote Support
IT Technician at Matriarch Linen (2016 – 2017)
- IT Management of systems
- Installing printers and programs
- Setting up computers
- Solving customer queries
- Solving internal customer queries
- Troubleshooting of hardware
Rental Agent at First Car Rental (2013 – 2014)
- Checking out customers
- Checking vehicles for damages when returned
- Answering calls
- Solving customer queries
- Check for new bookings on the system
- Prepare documentation for new bookings
- General customer service
Junior Technician at Hessequa Municipality (2010 – 2010)
- IT management of systems
- Server maintenance
- Helpdesk support
- Installing printers and programs
- Working on IPv4 networking
- Setting up computers
- Installing anti-virus programs
- Fixing computer parts
- Transfer computers to domain
- Configuring of wireless connections
- Basis Networking included but not limited to crimping of network cables, assuring all network connection are in working order
IT Technician Intern at Eden District Municipality (2009 – 2010)
- IT management of systems
- Server maintenance
- Helpdesk support
- Installing printers and programs
- Working on IPv4 networking
- Setting up computers
- Installing anti-virus programs
- Fixing computer parts
- Transfer computers to domain
- Configuring of wireless connections
- Basis Networking included but not limited to crimping of network cables, assuring all network connection are in working order
Education
Diploma in PC Engineering, Information Technology – DAMELIN (2008 – 2008)
Grade 12 – NORTHLINK COLLEGE (2007 – 2007)
