Candace Rogers

I'm an outgoing people's-person with a natural desire to help others. I'm often described as having attention to detail and being meticulous in my appearance and the presentation of my work. I consider myself to be a team player but am equally capable of working unsupervised and delivering results accordingly.

I am able to adapt to any office environment and gain new knowledge at an above average pace. I am a patient person who can deal with stressful situations and can cope well under pressure. I am an empathetic person who has a natural ability to calm and reassure people in any situation which they may find themselves.

Operations Co-ordinator - Everlight Radiology

(2026-01)

• Coordinate the day-to-day operational workflow of Everlight Radiology's teleradiology service.
• Monitor and manage the movement of radiology studies through the reporting workflow.
• Ensure urgent and time-sensitive imaging studies are appropriately prioritised and actioned.
• Monitor operational queues and identify studies that require attention or escalation.
• Liaise with radiologists, hospitals, radiographers and internal operational teams to ensure smooth workflow.
• Communicate with hospital and clinical contacts regarding operational or workflow-related queries.
• Monitor turnaround times and assist in maintaining Everlight's required service levels.
• Identify delays, workflow problems or system issues and escalate them appropriately.
• Coordinate responses to operational issues in a fast-paced, time-sensitive healthcare environment.
• Ensure accurate and timely information is captured within operational systems.
• Monitor workloads and assist with balancing operational requirements across the service.
• Follow established procedures and protocols for handling imaging studies and operational incidents.
• Escalate clinically or operationally significant issues to the appropriate senior team member.
• Work closely with internal teams to resolve problems and maintain continuity of service.
• Provide clear and professional communication to healthcare professionals and external stakeholders.
• Maintain a high level of accuracy when handling patient and imaging information.
• Maintain strict patient confidentiality and comply with healthcare information-governance requirements.
• Manage multiple competing priorities while working under pressure.
• Respond quickly and appropriately to changing operational demands.
• Demonstrate strong attention to detail and situational awareness.
• Use computer-based systems and communication platforms to manage and monitor workflow.
• Contribute to continuous improvement of operational processes and procedures.
• Identify recurring workflow issues and communicate opportunities for improvement.
• Support the wider Operations team with administrative and coordination duties.
• Work collaboratively as part of a multidisciplinary and internationally distributed team.
• Provide reliable operational support across a service that operates across multiple hospitals and locations.
• Maintain professional relationships with internal and external stakeholders.
• Demonstrate excellent organisational, communication and problem-solving skills.
• Work independently while knowing when to escalate an issue.

Admin Co-ordinator - Intercare Managed Healthcare

(2023-08 - 2025-12)

• Coordinated daily administrative operations to ensure smooth office workflow
• Managed filing systems, records, and documentation with high accuracy
• Maintained office supplies and handled procurement processes
• Managed complex calendars, appointments, and meeting schedules
• Coordinated internal and external meetings, including logistics and documentation
• Arranged travel bookings, accommodation, and itineraries
• Coordinated patient bookings, referrals, and scheduling systems
• Managed confidential patient records in line with healthcare regulations
• Liaised with radiologists, doctors, and reception teams to optimise workflow
• Ensured accurate capturing of patient and billing information
• Managed schedules for a team of 10+ staff members
• Reduced booking errors by 20% through improved admin processes
• Handled 50+ patient bookings daily

Clinical Client Relationship Manager - Discovery Health

(2013-09 - 2023-10)

• Manage and maintain strong relationships with key clinical and healthcare provider clients.
• Act as the primary point of contact between Discovery Health and allocated healthcare professionals, practices, hospitals and other clinical stakeholders.
• Provide professional and clinically informed support to clients regarding Discovery Health products, processes and benefits.
• Identify client needs and provide appropriate solutions in line with Discovery Health policies and clinical guidelines.
• Build and maintain long-term relationships with healthcare providers and other key stakeholders.
• Communicate effectively with doctors, specialists, practice managers and healthcare teams.
• Provide guidance and support regarding medical scheme benefits, authorisations, claims, clinical processes and relevant Discovery Health initiatives.
• Investigate and resolve complex client queries and complaints in a timely and professional manner.
• Escalate clinical, operational or service-related issues when required and ensure appropriate follow-up.
• Monitor client satisfaction and proactively identify opportunities to improve the client experience.
• Conduct regular client engagements, meetings and presentations where required.
• Educate healthcare providers and clients on Discovery Health processes, policies, benefits and clinical programmes.
• Analyse client feedback, trends and operational information to identify areas for improvement.
• Work closely with internal clinical, claims, operations, service and management teams to resolve client-related issues.
• Ensure all communication and solutions are aligned with relevant medical scheme rules, clinical protocols and regulatory requirements.
• Maintain accurate records of client interactions, queries, actions and outcomes.
• Identify opportunities to strengthen relationships and improve service delivery.
• Support the implementation of new initiatives, projects and clinical programmes.
• Participate in stakeholder engagement activities and represent Discovery Health professionally.
• Use clinical knowledge and healthcare industry experience to understand and address client requirements.
• Demonstrate strong problem-solving, analytical and decision-making skills.
• Manage multiple priorities while maintaining a high level of accuracy and service.
• Maintain confidentiality when dealing with sensitive patient, clinical and client information.
• Work collaboratively across multidisciplinary teams to achieve business and clinical objectives.
• Contribute to continuous improvement of processes, systems and the overall client experience.

Triage Nurse – Trauma Unit - Milnerton Medi Clinic

(2012-01 - 2012-09)

Responsibilities

• Triage and Patient Care: Handling triage, taking vitals, and performing minor procedures in the ER unit.
• Emergency Medical Practice: Working in resus and performing emergency procedures.
• Patient File Updates: Ensuring all patient files are updated on the system.
• Working Under Pressure: Handling emergencies in the trauma unit.
• System Monitoring: Updating patient files accurately.
• Attention to Detail: Managing triage and patient care procedures.
• I effectively managed stock using Excel, ensuring accurate tracking and organisation. This involved maintaining up-to-date records of inventory levels, monitoring stock movements, and generating reports to support decision-making. My skills in Excel allow me to handle complex data sets, perform calculations, and use advanced functions to streamline stock management processes.

Practice Manager - Dr Hall General Practitioner Medical Practice

(2010-05 - 2012-01)

Responsibilities

• Liaising with Patients: Managing patient communication, updating files, scheduling appointments, and handling queries.
• Financial Management: Handling invoicing, debtors, creditors, bank account reconciliation, petty cash, and Med-E-Mass accounting system.
• I effectively managed stock using Excel, ensuring accurate tracking and organisation. This involves maintaining up-to-date records of inventory levels, monitoring stock movements, and generating reports to support decision-making. My skills in Excel allow me to handle complex data sets, perform calculations, and use advanced functions to streamline stock management processes.
• Minor Procedures: Performing minor medical procedures under supervision.
• Coordination and Liaison: Communicating with patients and managing practice operations.
• Organisation and Administration: Handling financial aspects and stock control showcases strong organisational skills.
• Helpdesk Management: Managing patient queries and appointments efficiently.

N3 Certificate - Commerce - Cape College (1997 - 1997)

Basic Ambulance Assistant - Emergency Medical Services - EMS & T College (Wynberg) (2003 - 2003)