Marcia Kalake

I am seeking new challenges in a company in need of someone with exceptional planning, leadership and management abilities. I am well-versed in CRM, customer service and sales. My long-term experience in the service industry has taught me to meet and exceed each customer's expectations. I am excellent at building morale, confidence, coaching and being a team player.

Administration Co-Ordinator operations (MPS- BPO) - Merchants Digital Company

(2023-10 - 2024-10)

Sales Financial Advisor - Metropolitan Financial Advisor

(2018-08 - 2019-09)

• Handling customer queries and escalations.

Sales Financial Advisor - SANLAM

(2017-01 - 2019-12)

Sales Team Leader - Sumeko Petroleum

(2015-03 - 2018-01)

• Team scheduling and monitoring performance.
• Building and promoting long-term customer relationship. (CRM)
• Achieving growth and sales targets.
• Implementation of strategic planning for expansion of business customers.
• Daily statistics and reports.
• Assisting with complex queries and escalations.
• Continuous education through coaching, management and people's skills.
• Conflict resolution.
• Training new recruits.
• Provide direct customer support.

Administration Manager - Primi Paitti Soweto

(2012-02 - 2013-11)

• HR Administration.
• Staff Management.
• Bookkeeping (Stock taking, reconciliation, cashbooks, payments etc.)
• Invoicing and order placing.
• Dealing with suppliers.
• Weekly and monthly reports.
• General admin.

Credit Controller - Tracker Network Financial

(2005-03 - 2011-02)

• Payment collections and allocation.
• Maintaining the age analysis.
• Handling account queries.
• Liaising with internal and external customers.
• Credit note preparation and re-invoicing.
• Full query investigation and resolution.
• Ensure telephonic / written request is received within the Client Service Division in line with SLA agreement and Standards.
• Follow up queries and liase with all relevant parties regarding queries and provide exceptional service to existing and new clients.
• Data capturing and other administrative services as required.
• Weekly and monthly reports on queries received to Financial Management.

Sales Agent - Burchmore Properties

(2021-01 - 2023-12)

• Sales agent – Property practitioner

Debtor collections - Shapiro Shakes Defries and Associates (SSDA)

(2025-01)

• Debtor collections

Diploma - Information Technology in Network - College Campus (2004-01)

High School - Providence Academy (2000-01)