Operations Co-ordinator - Everlight Radiology
(2026-01)
- Coordinate the day-to-day operational workflow of Everlight Radiology's teleradiology service.
- Monitor and manage the movement of radiology studies through the reporting workflow.
- Ensure urgent and time-sensitive imaging studies are appropriately prioritised and actioned.
- Monitor operational queues and identify studies that require attention or escalation.
- Liaise with radiologists, hospitals, radiographers and internal operational teams to ensure smooth workflow.
- Communicate with hospital and clinical contacts regarding operational or workflow-related queries.
- Monitor turnaround times and assist in maintaining Everlight's required service levels.
- Identify delays, workflow problems or system issues and escalate them appropriately.
- Coordinate responses to operational issues in a fast-paced, time-sensitive healthcare environment.
- Ensure accurate and timely information is captured within operational systems.
- Monitor workloads and assist with balancing operational requirements across the service.
- Follow established procedures and protocols for handling imaging studies and operational incidents.
- Escalate clinically or operationally significant issues to the appropriate senior team member.
- Work closely with internal teams to resolve problems and maintain continuity of service.
- Provide clear and professional communication to healthcare professionals and external stakeholders.
- Maintain a high level of accuracy when handling patient and imaging information.
- Maintain strict patient confidentiality and comply with healthcare information-governance requirements.
- Manage multiple competing priorities while working under pressure.
- Respond quickly and appropriately to changing operational demands.
- Demonstrate strong attention to detail and situational awareness.
- Use computer-based systems and communication platforms to manage and monitor workflow.
- Contribute to continuous improvement of operational processes and procedures.
- Identify recurring workflow issues and communicate opportunities for improvement.
- Support the wider Operations team with administrative and coordination duties.
- Work collaboratively as part of a multidisciplinary and internationally distributed team.
- Provide reliable operational support across a service that operates across multiple hospitals and locations.
- Maintain professional relationships with internal and external stakeholders.
- Demonstrate excellent organisational, communication and problem-solving skills.
- Work independently while knowing when to escalate an issue.
Admin Co-ordinator - Intercare Managed Healthcare
(2023-08 - 2025-12)
- Coordinated daily administrative operations to ensure smooth office workflow
- Managed filing systems, records, and documentation with high accuracy
- Maintained office supplies and handled procurement processes
- Managed complex calendars, appointments, and meeting schedules
- Coordinated internal and external meetings, including logistics and documentation
- Arranged travel bookings, accommodation, and itineraries
- Coordinated patient bookings, referrals, and scheduling systems
- Managed confidential patient records in line with healthcare regulations
- Liaised with radiologists, doctors, and reception teams to optimise workflow
- Ensured accurate capturing of patient and billing information
- Managed schedules for a team of 10+ staff members
- Reduced booking errors by 20% through improved admin processes
- Handled 50+ patient bookings daily
Clinical Client Relationship Manager - Discovery Health
(2013-09 - 2023-10)
- Manage and maintain strong relationships with key clinical and healthcare provider clients.
- Act as the primary point of contact between Discovery Health and allocated healthcare professionals, practices, hospitals and other clinical stakeholders.
- Provide professional and clinically informed support to clients regarding Discovery Health products, processes and benefits.
- Identify client needs and provide appropriate solutions in line with Discovery Health policies and clinical guidelines.
- Build and maintain long-term relationships with healthcare providers and other key stakeholders.
- Communicate effectively with doctors, specialists, practice managers and healthcare teams.
- Provide guidance and support regarding medical scheme benefits, authorisations, claims, clinical processes and relevant Discovery Health initiatives.
- Investigate and resolve complex client queries and complaints in a timely and professional manner.
- Escalate clinical, operational or service-related issues when required and ensure appropriate follow-up.
- Monitor client satisfaction and proactively identify opportunities to improve the client experience.
- Conduct regular client engagements, meetings and presentations where required.
- Educate healthcare providers and clients on Discovery Health processes, policies, benefits and clinical programmes.
- Analyse client feedback, trends and operational information to identify areas for improvement.
- Work closely with internal clinical, claims, operations, service and management teams to resolve client-related issues.
- Ensure all communication and solutions are aligned with relevant medical scheme rules, clinical protocols and regulatory requirements.
- Maintain accurate records of client interactions, queries, actions and outcomes.
- Identify opportunities to strengthen relationships and improve service delivery.
- Support the implementation of new initiatives, projects and clinical programmes.
- Participate in stakeholder engagement activities and represent Discovery Health professionally.
- Use clinical knowledge and healthcare industry experience to understand and address client requirements.
- Demonstrate strong problem-solving, analytical and decision-making skills.
- Manage multiple priorities while maintaining a high level of accuracy and service.
- Maintain confidentiality when dealing with sensitive patient, clinical and client information.
- Work collaboratively across multidisciplinary teams to achieve business and clinical objectives.
- Contribute to continuous improvement of processes, systems and the overall client experience.
Triage Nurse – Trauma Unit - Milnerton Medi Clinic
(2012-01 - 2012-09)
Responsibilities
- Triage and Patient Care: Handling triage, taking vitals, and performing minor procedures in the ER unit.
- Emergency Medical Practice: Working in resus and performing emergency procedures.
- Patient File Updates: Ensuring all patient files are updated on the system.
- Working Under Pressure: Handling emergencies in the trauma unit.
- System Monitoring: Updating patient files accurately.
- Attention to Detail: Managing triage and patient care procedures.
- I effectively managed stock using Excel, ensuring accurate tracking and organisation. This involved maintaining up-to-date records of inventory levels, monitoring stock movements, and generating reports to support decision-making. My skills in Excel allow me to handle complex data sets, perform calculations, and use advanced functions to streamline stock management processes.
Practice Manager - Dr Hall General Practitioner Medical Practice
(2010-05 - 2012-01)
Responsibilities
- Liaising with Patients: Managing patient communication, updating files, scheduling appointments, and handling queries.
- Financial Management: Handling invoicing, debtors, creditors, bank account reconciliation, petty cash, and Med-E-Mass accounting system.
- I effectively managed stock using Excel, ensuring accurate tracking and organisation. This involves maintaining up-to-date records of inventory levels, monitoring stock movements, and generating reports to support decision-making. My skills in Excel allow me to handle complex data sets, perform calculations, and use advanced functions to streamline stock management processes.
- Minor Procedures: Performing minor medical procedures under supervision.
- Coordination and Liaison: Communicating with patients and managing practice operations.
- Organisation and Administration: Handling financial aspects and stock control showcases strong organisational skills.
- Helpdesk Management: Managing patient queries and appointments efficiently.
