Carla Silverman

A people-focused operations professional with a strong background in workplace management and event coordination. I thrive on creating well-run, welcoming environments through strong communication, and hands-on leadership as well as bringing structure, clarity and energy. Recognised for my reliability, strong communication, ability to turn moving parts into well-executed outcomes and a natural organiser with a practical, solutions-focused approach with a strong sense of ownership.

Workplace Experience Specialist - Bolt Services ZA Pty Ltd

(2021)

• Streamlined office operations by effectively handling administrative tasks, including tech support ticketing, inventory control, invoicing, and purchase order creation for the Africa region.
• Implemented efficient budget tracking methods, allocated resources strategically, and ensured smooth daily functioning of the office.
• Managed employee onboarding by organizing new hire setups, facilitating IT needs, and ensuring seamless integration into the team.
• Organized quarterly team events and managed team-building budgets per employee to boost engagement and morale.
• Built strong client and supplier relationships through proactive communication, contributing to consistent, high-quality service.
• Maintained and updated digital records, ensuring data accuracy and easy retrieval.
• Oversaw facility maintenance and repairs, ensuring a secure and operational workspace that complies with health and safety standards.

Regional Sales Executive - Gearhouse South Africa (Pty) Ltd

(2019 - 2020)

• Drove business growth by meeting and exceeding sales KPIs, contributing significantly to regional revenue targets.
• Cultivated strong business relationships with clients, providing high-quality service and strategic solutions to meet their needs.
• Prepared and managed project documentation, including quotations, while coordinating with clients to meet timelines and expectations.
• Regularly monitored industry trends to identify new business opportunities, leveraging insights for competitive advantage.

Events Operations Manager - Downings Marquee Hiring

(2017 - 2019)

• Coordinated and oversaw event setup and logistics for a range of marquee and event infrastructure projects — including weddings, corporate events, festivals, and celebrations — ensuring high-quality delivery and customer satisfaction.
• Managed inventory efficiently to ensure availability of materials and equipment.
• Maintained and organized operational and event-related documentation.
• Prepared and maintained internal schedules to ensure timely task completion.
• Supported the implementation and maintenance of company values within B2C operations.
• Supported health, safety and compliance standards during event planning and onsite builds, ensuring safe operations in line with company policies.
• Built strong working relationships with suppliers, crew, and subcontractors to streamline logistics and resolve on-site challenges efficiently.

Matric