Carmen Magemba

Work well under pressure, very quick to adapt to new environment as well as working well with other people.

Telesales Specialist at Norman Goodfellows Head Office (2023-11 – Present)

• Processing customers orders on the company data base.
• Ensuring customers receive orders on a daily basis.
• Doing code calling to introduce new products to potential clients as well as existing clients.
• Processing credit notes and ensuring that the customers are credited.
• Asking relevant questions to understand customers requirements and closing sales.

Sales Assistant at Diesel Sandton (2021-12 – 2023)

• Attend to customer queries / complaints.
• Cashier duties - Process cash and card payments, processing customer refunds and ensuring daily cash up is done.
• Reaching daily sales targets.
• Ensure that products are tagged in line with the company policy.
• Consistently practice company values and procedures to ensure adequate customer satisfaction.

Supervisor at Superdry/Superdry Sport V&A Waterfront Cape Town (2017-10 – 2021-11)

• Opening and closing store when on shift.
• Ensuring store is always clean and tidy.
• Ensuring targets are being met by all staff.
• Ensuring admin is kept in order.
• Managing store operations.
• Ensuring that weekly stock take is adequately done.

Matric – Holy Cross Convent High School (2010 – 2013)

Diploma in Teaching English as a Foreign Language in Teaching English as a Foreign Language – TEFL (2024)