Carol Kwalimba

Professional, Punctual, Flexible, Confidential, Time management, Welcoming, Friendly, Excellent customer service

Receptionist (Internship) at Elephant Springs Hotel (2007-01 – 2008-12)

Hotel receptionist internship with responsibilities in guest services and front office operations

• Maintaining booking system
• Greet and assist guests on arrival and departure
• Provide customer service
• Operate computer
• Processing incoming and outgoing calls
• Maintain front office
• Monitor customer satisfaction
• Provide first aid
• Direct guests to their hotel rooms and assist with language
• Prepare, service and clear function room
• Exchange foreign cash and travellers cash
• Housekeeping
• Maintain secure and safe environment
• Control and order stock
• Plan and conduct meetings

Receptionist, Waitress, Assistant Chef, Housekeeper (Internship) at Bakgatla and Manyane Resort (2009-01 – 2010-12)

Multi-role internship at resort involving reception, food service, culinary assistance and housekeeping

• Maintaining booking system
• Provide customer service
• Processing incoming and outgoing calls
• Order food for guests
• Clean ablutions, chalets, braai area and pool area
• Clean and clear tables, cutlery, glasses and crockery
• Serve and assist in the bar with milkshake making and wine serving
• Assist chefs with menu drafting, cooking, platter making, baking and general kitchen duties
• Dishwashing
• Change lines and dust in the chalets
• Prepare welcoming snacks for guests
• General duties in the resort

Caterer (Small Business Owner) at Carol's Events Company (2011-01 – Present)

Catering business providing food and beverage services, event management and coordination

• Cooking
• Delivering food and beverages
• Making invoices
• Managing team
• Housekeeping duties
• Serving
• Cleaning and clearing tables
• Dealing with phone calls
• Managing and making stock taking

Matric Certificate – Malatse High School (2002-12)

Computer Literacy Certificate in Computer Science – MSC Private College (2006-05-31)

Hospitality Reception National Certificate in Hospitality – Ga-rankuwa Hotel School (2007-11-05)