Carol Maluleke

Processed customer transactions quickly and accurately, including deposits and withdrawals Provided friendly and professional service to every customer enhancing overall transaction experience Identified and eliminated errors when balancing teller cash dispensers and teller cash recyclers

Teller - Teller ABSA - Bela Bela

(2009-05 - 2010-12)

• Processed customer transactions quickly and accurately, including deposits and withdrawals
• Provided friendly and professional service to every customer enhancing overall transaction experience
• Identified and eliminated errors when balancing teller cash dispensers and teller cash recyclers
• Cashed customer cheques, including verifying identification and checking account balances in accordance with Bank policy
• Addressed customer feedback and followed up on complaints contributing to improved satisfaction levels
• Assisted in the training of new tellers, sharing knowledge and best practices
• Clarified bank services, financial products, and applicable fees for customers, enabling comprehensive understanding
• Delivered exceptional customer service, establishing rapport and trust with bank clients

Sales Support Consultant - ABSA - Pretoria

(2007-11 - 2009-05)

• Followed up on unactivated accounts to enhance account activation rates and support sales efforts
• Created bank accounts in the system for sales consultants to facilitate account management
• Ensured documents met processing standards and compliance requirements to maintain operational integrity

Sales Representative

(2006-01 - 2007-11)

• Acted as a top performer within the team
• Maintained accurate records of all sales transactions, ensuring compliance with company policies
• Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward
• Implemented effective sales strategies to overcome competition and penetrate new market segments
• Provided training to new sales staff, sharing best practices and enhancing team performance

Certificate of Higher Education - Business Administration and Information Systems - PC Training and Business College, Pretoria

Certificate of Higher Education - Fax Certificate - Moonsione, Pretoria