Refilwe Charmaine

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and objectives within a contemporary and economical business setting.

Teller (volunteering) - South African Post Office

(2014-11 - 2015-04)

• Receive letters and parcels
• Sell postage and revenue stamps
• Fill out money orders
• Good clients approach and service
• Helping with postal order
• COD, accepted parcels in a system put track and trace numbers, selling post office products like stamps, stationery, advertising retail stock and do stock take every month

Sales Representative / Sales Advisor - Daymon World Wide

(2015-06 - 2015-11)

• Prepare and market Vendor products
• Engage with customers regarding product
• Sharing information about the product and achieving sales
• Being friendly knowledgeable and helpful to clients

Customer Care Call centre agent - Help24 (A1 Assist) / Europ Assistance

(2015-11 - 2016-09)

• Assisting client with queries
• Dispatching staff to client for road side assistance
• Provide clients with relevant information and assistance with regards to roadside assistance and home emergency assistance
• Take essential details about the caller and the exact location, logging them onto a computer system

Case manager - Europ Assistance

(2018-11 - 2019-01)

• Assisting client with queries
• Dispatching staff to client for road side assistance
• Provide clients with relevant information and assistance with regards to roadside assistance and home emergency assistance
• Take essential details about the caller and the exact location, logging them onto a computer system

Yes programme (Librarian)

(2021-04 - 2022-12)

Volunteered from May 2022 - December 2022 after the contract ended.

• Packing the books
• Making sure that books are in the right shelves
• Responsible for IT support
• Handling MST and ITC workshops

Call Center Agent - First Assist Management

(2024-03 - 2025-10)

• Assisting client with queries
• Dispatching service providers to assist client with road side assistance
• Provide clients with relevant information and assistance with regards to roadside assistance and home emergency assistance
• Take essential details about the caller and the exact location, logging them onto a computer system