Facilities Manager (Acting role) - Bidvest Facilities Management (Telkom Contract)
(2021-05 - 2022-10)
- Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
- Ensuring delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
- Monitoring and ensuring Standby Generators Low fuel alarms are attended on time to mitigate the risk of failures during power cuts or AC cable vandalism
- Implementing of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
- Securing client premises and property by ensuring security intruder alarms are tested on daily basis as well as access control
- Coordinating and managing the patrolling of property, monitoring surveillance equipment, inspecting building and equipment in adherence to minimum physical security standards as well as occupational health and safety standards
- Conducting daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
- Ensuring timeous sign-off and variance explanations on P&L's
- Identifying gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
- Managing back to back SLA agreements with suppliers and contractors
- Monitoring service providers' (contractors) performance and effect corrective action on any deviations to the SLA
- Assisting in the management of FM projects and provide technical support, where applicable
- Demonstrating and instilling effective adherence to processes on infrastructure maintenance
- Exploring and recommending innovative methods, based on best practices, in order to bring about cost-effective solutions
- Ensuring timeous processing of invoices
- Providing monthly reports and feedback on continued compliance to the SLA
- Building strategic relationships both internally and externally
- Managing staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
- Managing performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- Ensuring adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
- Responsible for training, coaching, mentoring & development of subordinate employees
Contracts Commercial Coordinator - Bidvest Facilities Management (Telkom Contract/Swiftnet/Absa)
(2019-03 - 2024-12)
- Managing Preventative Maintenance (PM) schedules in accordance to the SLA for all equipment and services
- Creating Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation
- Ensuring that all orders are processed timeously
- Billing as per estimated vs actuals
- Ensuring that all purchase orders are submitted to suppliers for correct invoicing
- Monitoring the execution of work against contractual obligations and associated SLA's and implement corrective measures on deviations
- Managing all incoming requests and complaints on daily basis, and providing timeous feedback in ensuring customer satisfaction
- Dispatching requests to technical staff and pertinent service providers and follow- up on action items
- Conducting monthly verification of WIP and GRIR reports and reports on variances
- Supply chain quote sourcing Updates
- RFQ to designated suppliers as per procurement process
- Providing weekly/monthly reports on SLAs and backlog
- Planning for placement of employees, contractors and efficient utilization of materials and tools
- Ensuring that tasks are conducted efficiently and optimum use of tools and equipment
- Building good Internal and External customer relationships
- Undertaking other related duties and assignments assigned from time to time
Webforce Agent - Bidvest Facilities Management (Telkom Contract)
(2016-03 - 2017-03)
- Continuously monitoring of agent schedule and unscheduled breaks
- Proactively monitoring the sites
- Detection of any faults or potential problems
- Investigate the possible cause
- Accurately logging and tracking of requests on SAP and WebForce
- Communicate it to the regions CC's and TO's and or standby technician's faults
- Escalate the problems and provide feedback on SAP and WebForce on the maintenance actions
- Accurate interpretation of problems and the causes of problems
- Escalation of problems within Bidvest Facilities Management in order to provide minimum down time of environmental equipment / systems
- Prioritization of faults and alarms
- Decision making in terms of dispatching technical officers to sites
- Effective feedback to Contact Centre management, regional management and also external client
- Customer service
- Establishing and coordinating conference calls between customers (internal and external)
- Recording customer feedback information in regard to complaints, compliments and suggestions
- Creating Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation
- Confirming monthly service contracts and amounts for the suppliers on the SAP system
- Ensuring that all orders are processed timeously
- Managing all incoming requests and complaints on daily basis and provide timeous feedback in ensuring customer satisfaction
Receptionist/PA/Administration - Basadzi Personnel
(2006-03 - 2007-10)
- Receptionist
- Answering phone calls within 3 rings (switchboard operator)
- Contacting candidates of missing information/data capturing
- Taking massages and distributing to staff members according to standards via email and if the message is urgent delivering the message personally
- Receiving clients and visitors
- Maintain front office (ensuring the reception area is clean and presentable)
- Boardroom booking and maintenance
- Coordinate Corporate impact material, for training and workshop
- Assist in other departments of the company as and when needed
- Faxing documents
- Responsible for all couriers and mail incoming and outgoing
- Coordinate travel arrangements including accommodation and Car hire
Personal Assistant to the Managing Director - Basadzi Personnel
(2006-03 - 2007-10)
- Sending and receiving emails
- Managing the office on behalf of the MD if not available
- Managing day-to-day activities and events
- Ensuring that the MD is always on time for meetings and other events
- Boardroom coordinating
- Updating the MD with current meeting time and details of the event
- Assisting in personal duties of the MD (family events)
- Minutes taking
- Scanning of documents
- Responsible for incoming and outgoing calls
- Managing the diary of the MD and travel arrangements
Sales Representative/Call Centre - Kestrel Financial
(2008-01 - 2008-12)
Receptionist - Department for International Development (DFID)
(2010-06 - 2012-06)
Receptionist - Nedbank Business Solutions
(2009-01 - 2009-12)
Assistant Manager/Admin/Cashier/GRO - Sterkinekor
(2009-01 - 2012-05)
- Planning of daily/weekly/monthly activities for the complex
- Implementing and coordinating duties with others
- Organizing resources to meet financial objectives
- Supervising and providing directions to others
- Emailing
- Cash and stock controlling/Invoicing
- Pity cash
- Reports
- Banking
- Customer services (internal and external)
Helpdesk Operator/Call Centre ATC/BCC/BMW and STD Bank - Bidvest Facilities Management (TFMC)
(2013-01 - 2024-12)
- Acknowledging all calls received via email, telephone, or walk in request are logged on the SAP system. This includes all FM, maintenance, telephone, Air-con related calls
- Generating work orders/job cards and dispatching these to the relevant contractors, mail assistant, vending assistant, refreshment assistant, or handy man
- Drawing daily reports on the system which will enable all stakeholders to be aware of the status of all the jobs on the system
- Capturing Client details and updates were necessary
- Closing all calls logged against set SLAs and ensuring that where a call is not closed, it is extended with a valid reason
- Responding to all tenant queries that require correspondence between the client and the tenant
- Ensuring a high level of customer satisfaction
- Undertaking other related tasks which may be assigned to the incumbent as and when required
