Cathrine Dambuza

Project Manager & Operations Coordinator

Talent

KwaDukuzaMember since June 11, 2026

Sales forecastingPipeline trackingPerformance reportingInTimeWordPressExecutive supportMicrosoft CopilotChatGPTDocumentationData analysisExcelOnboardingTrelloMonday.comCoPilotAutomation

Hire this person

Send a job offer directly to this candidate

Sales forecastingPipeline trackingPerformance reportingInTimeWordPress

About

Results-driven business, sales and project operations professional with over 7 years' experience in operations, account management, project management, and sales support. Adept at streamlining processes, managing CRM systems (Salesforce), and driving efficiency across business units. Strong communicator and relationship builder with proven ability to support executive teams and clients.

I am a reliable team player with a strong grasp on automation, processes and flows, timelines (KANBAN/Waterfall/Agile), and I am also able to prioritise tasks accordingly. I am 2 years into the contractor and construction environment and industry. My attention to detail, efficiency in documentation and its storing, paired with a proactive mindset for identifying and implementing practical improvements that enhance both experience and efficiency.

Experience

Ops Coordinator/Exec Assistant - Inkululeko YamaAfrika Construction Group

(2025-04 - 2025-04)

Providing high-level administrative and executive support to senior management
Managing calendars, appointments, meetings, and travel arrangements
Preparing reports, presentations, correspondence, and meeting documentation
Screening calls, emails, and enquiries while maintaining professional communication
Coordinating internal operations and ensuring follow-through on key action items
Managing confidential information with discretion and professionalism
Liaising with clients, suppliers, stakeholders, and service providers on behalf of executives
Assisting with project coordination, reporting, and operational administration
Maintaining organised digital and physical filing systems and records
Supporting executives with strategic planning, scheduling priorities, and daily workflow management

Office and Operations Manager - SENZE GROUP

(2024-06)

Overseeing daily office operations and ensuring administrative processes run efficiently
Managing project documentation, subcontractor coordination, and supplier communication
Monitoring invoices, payments, budgets, and basic financial reporting
Scheduling jobs, tracking project progress, and maintaining operational timelines
Ensuring compliance with company procedures, health and safety documentation, and contractual requirements
Supporting directors and site teams with general operations, reporting, and organisational tasks
Creating and maintaining multiple trackers for different projects according to their needs (Monday.com, Trello, SalesForce, Pipe Drive)

Project Ops Coordinator - Synthesis Software Technologies

(2022-08 - 2025-03)

Managed and maintained Salesforce CRM, ensuring data accuracy, reporting, and dashboard creation for sales leadership
Streamlined backend processes, improving data integrity and reducing reporting turnaround time
Coordinated sales forecasting, pipeline tracking, and performance reporting to support decision-making
Provided operational support to the sales team, ensuring seamless onboarding, training, and tool adoption
Assisted with contract renewals, compliance checks, and documentation management
Partnered with finance and operations teams to reconcile sales data with business performance metrics
Leveraged Microsoft Copilot and ChatGPT to automate reporting, improve documentation accuracy, and support data analysis

Project Ops Coordinator - Synthesis Software Technologies

(2022-08 - 2025-03)

Key Achievements

Improved CRM data accuracy by 35%, enabling more reliable sales forecasting
Designed and rolled out Salesforce dashboards that reduced reporting time by 40%
Played a key role in increasing adoption of Salesforce tools across the sales team, boosting overall efficiency
Contributed to year-on-year sales growth by providing accurate and timely performance insights

Business Operations/ Relationship Builder - Uyandiswa Project Management Services

(2018-11 - 2022-07)

Oversee onboarding of permanent and contract staff, project allocations, and variance reporting
Managed timesheet interface (InTime) and facilitated contract renewals
Supported contractors on-site and maintained client & supplier relationships
Ensured business governance compliance (OHS, EEA, BBBEE, SDF)
Provided operational support to the CEO's office, HR, and Sales department
Managed day-to-day office operations including IT and supplier coordination
Coordinated events for the executive office (workshops, speaking engagements)
Managed e-commerce platforms for associated brands via WordPress

Business Operations/ Relationship Builder - Uyandiswa Project Management Services

(2018-11 - 2022-07)

Key Achievements

Successfully managed a contractor workforce across multiple banking clients, ensuring 98% contract renewal rate
Improved operational efficiency by streamlining reporting processes, saving an average of 10 hours per week
Built and maintained strong client relationships, contributing to contract extensions with major clients
Delivered flawless execution of multiple high-profile corporate events, enhancing brand visibility and client trust

Assistant Branch Manager - Inter-Africa Bureau de Change

(2016-06 - 2018-05)

National Client Services Assistant - SGRP Meridian (FMCG)

(2015-01 - 2016-05)

National Client Services Assistant - SGRP Meridian (FMCG)

(2018-06 - 2018-10)