Cecilia Mhlambi

A highly motivated and detailed oriented professional with a strong background in the motor industry and experience in administrative support and fleet management. Skilled in handling multiple tasks efficiently while maintaining high levels of accuracy and professionalism. Committed to continuous learning and professional development to also contribute to growth and success of the organization.

Fleet Technical administrator at Wesbank (2025-07 – 2026-07)

• Providing technical support to the frontline team which dealing directly with the customers, attending to customer quires and ensuring that all fleet vehicles receive the correct repairs needed at the correct time and ensuring that they are returned in operation on time.
• Provide the back office with support with regards to fleet lease agreements to Account executives, marketer and customers
• Analyse, research and draft reports on internal losses, ways to prevent and solutions to resolving the matter and presenting the details to the management committee were a decision is made on the solution.
• Provide reports to customers and suppliers on the current claim status and ensuring that the details are current and accurate.

Call Centre Technical advisor at Wesbank (2021-12 – 2025-06)

• Handled incoming calls and ensured monthly service level targets are met.
• Verified policy details and supplied the service providers with information requested.
• Recording new claims, capturing and scrutinising repair quotations as per the manufacture's specification, providing authorisation with the suitable warranty and following up on claims until repairs are completed.
• Maintaining a trusted client and supplier relationship and ensuring all parties are following the rules and regulations.
• Analyse, research and draft reports on internal losses, ways to prevent and solutions to resolving the matter and presenting the details to management committee.
• Analysing and processing technical inspection reports
• Worked on the 24/7 roadside assistance line

Diesel Artisan at PUTCO (2019-09 – 2021-12)

• Attend to minor and major repairs and services
• Breakdown and Roadside assistance
• Rebuilds (engines, transmissions, differentials and some pneumatic components.
• Reconditioning and engineering of mechanical components.
• Inspections and providing detailed condition reports.

Diesel Artisan at GWIT (2018-09 – 2019-08)

• Attended to minor repairs and services
• Inspected and diagnosed vehicles and provided reports
• Provided reporting on route operation and fleet management.

Quality Executive Development – Quality Executive Development Programs (QED, Bryanston) (2024-02)

Diesel Artisan Apprenticeship in Diesel Artisan – Larimar, Linbro Park (2019-01 – 2021-11)

N level in Mechanical Engineering – Westcol, Randfontein (2018-01)