Cee-Jay

Automotive parts professional with over 12 years' experience across dealership parts management, sales, and independent business ownership. Proven track record managing stock inventory, departmental targets, and after-sales CSI performance, alongside strong staff leadership and customer relationship skills. Nissan-recognised for sales performance, with deep product knowledge spanning GM, Nissan, Renault and Suzuki parts operations.

Parts Manager - Tavcor Motor Group (Renault/Suzuki) - Mossel Bay, Western Cape

(2023-10)

• Maintain stock inventory accuracy across the parts department, minimising obsolescence and stockouts.
• Manage departmental staff, including leave, disciplinary processes, and day-to-day HR administration.
• Identify training needs and coordinate staff development to build department capability.
• Develop and implement procedural policies and work instructions to improve operational efficiency.
• Own departmental targets for sales, gross profit, and expenses, reporting regularly to the Dealer Principal.
• Partner with the service department to achieve and maintain CSI targets for after-sales service.
• Resolve customer issues to protect client satisfaction and departmental reputation.
• Build client relationships through regular visits and proactive communication.
• Work with the parts sales team on prospecting initiatives to expand the customer base.
• Ensure departmental compliance with health and safety regulations, and develop marketing and brand-awareness activity aligned with OEM requirements.

Sales Executive - Tiger Wheel & Tyre - George & Port Elizabeth

(2022-02 - 2023-09)

• Managed front counter sales, consistently achieving sales targets and KPIs.
• Ensured correct wheel torques and settings were maintained for every job.
• Delivered a professional, service-focused customer experience.
• Proactively pursued sales growth opportunities to maximise market penetration.
• Built and maintained lasting client relationships.

Owner / Proprietor - CP Spares and Diagnostics - Grahamstown, Eastern Cape

(2017-01 - 2022-01)

• Set and executed long-term business strategy covering growth, profitability, and market competitiveness.
• Managed procurement, stocking, and distribution of automotive parts to maintain optimal inventory levels.
• Implemented inventory controls to minimise stockouts and obsolescence while maximising stock turnover.
• Built strong relationships with repair shops, dealerships, and individual customers through responsive, tailored service.
• Recruited, trained, and managed a team supporting parts sales, inventory, and customer service.
• Oversaw budgeting and financial performance, monitoring sales revenue, gross margin, and inventory turnover to drive profitability.

Sales Executive / Assistant Manager - Nissan Eastern Cape - Port Elizabeth

(2015-10 - 2016-12)

• Engaged repair shops, service centres, and individual customers to identify parts needs and recommend suitable products.
• Managed dealership parts inventory, ensuring accurate counts and adherence to manufacturer guidelines.
• Processed customer and workshop parts orders, coordinating with suppliers to fulfil orders on time.
• Supported the Parts Manager in leading the sales team, including coaching and product-knowledge training.
• Tracked sales performance against targets and presented reporting to management.
• Named Nissan Eastern Cape Parts Salesman of the Year, 2016.

Parts Telesales (Engine Specialist) - Williams Hunt Truck and Parts (General Motors) - Port Elizabeth

(2012-05 - 2015-09)

• Supported growth and market strategy for the parts business, including target market and expansion planning.
• Managed procurement, stocking, and distribution of engine parts to maintain optimal inventory levels.
• Applied inventory control measures to reduce stockouts and obsolescence.
• Built strong relationships with repair shops, dealerships, and individual customers through responsive service.

Mechanical Engineering Apprentice - Oudtshoorn Engineering - Oudtshoorn, Western Cape

(2011-01 - 2012-04)

• Assisted experienced engineers with assembling, disassembling, and repairing mechanical components.
• Developed hands-on skills in automotive maintenance, diagnostics, and repair using industry tools and equipment.
• Followed workshop safety protocols and health and safety regulations.
• Maintained accurate records of maintenance and repair work using technical documentation systems.

Cashier - Mooiuitsig Cellars - Oudtshoorn, Western Cape

(2008-12 - 2010-12)

National Senior Certificate - Langenhoven Gymnasium, Oudtshoorn (2008)