Administration Clerk/ Procurement at Marlinec Pty Ltd (2011-01 – 2014-12)
- Customer service
- Admin duties
- Creditors and Debtors
- Stock controller/Dispatch
Data Capturer/ Receptionist at Qlink (2015-01 – 2018-12)
- Capturing data for Debtors on system
- Update client information on spreadsheets
- Deals with Telephone queries on Debtors
- Follow up on payment
- Close off files that is paid up and issue paid up letters
Administrator at Izinso Dialysis Service (2019-01 – 2022-12)
- Assisting with day-to-day tasks for patients
- Make sure there is stock for treatment
- Assisting with patient's files
- Billing for treatment
- Order stock and medication for patients
- Close Files
Sales support - CRU Administrator at WEBHELP (DLG Legal services) (2022-01 – 2023-12)
- Reception function - Making sure clients are helped and transferred to correct FH
- Set-up files for new instructions received
- Submit claims on Official claims portal
- Instruct Medical Agency for Clients on Medco Portal
- Save relevant correspondence from medical, third party agencies on files
- Send out Letter updates to clients
- Assist File Handlers with request on files
Settlement Unit Administrator at WEBHELP (DLG Legal services) (2023-01 – 2024-12)
- Recovery of client damages cheques
- Recovery of Webhelp SA Office cheques
- Telephone contact client and Third-Party Insurers
- Providing clear and correct information in a user-friendly manner
- Maintaining Diary to Do list
- Third Party Insurers/Client queries
- Proactively managing the clients' expectations
- Using clear and plain explanations and terms, with a friendly, empathetic, and reassuring attitude
- Active listening and communication style
- Highly professional manner
- Reflect the brand image and customer ethos of Webhelp SA
- Proactively pursuing for outstanding client or office monies by telephone and faxed correspondence
- Dealing with Medico Legal invoice queries
- Liaising with DLG LS and SA Accounts Assist
- Closing files ready to be archived
Motor damage - Paralegal assistant at Webhelp (DLG Legal services) (2024-01 – Present)
- To manage a client's claim by continually using the firm's technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
- To review new instructions from Direct Line claims teams in a timely manner and to then engage the policyholder in order to pursue a recovery of Direct Line's outlay
- To ensure clients are provided the correct legal advice. Where appropriate, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
- To identify, own and manage the risks involved in running our business appropriate to the role, in line with the relevant risk framework and in compliance with all DLG Legal Services policies and procedures and the SRA Code of Conduct at all times
- To manage cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate
- To identify and appropriately investigate all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team
- To identify the most effective means of communication and use clear and plain explanations and terms with a friendly, empathetic and reassuring attitude
- Demonstrate a highly professional manner and reflect the brand image and customer ethos of DLG Legal Services
