Call Centre Agent - Grid Control Technologies
(2024-02)
Smart Metering system (Utility management) industry
- Ensure that written and telephone communication is answered timeously
- Help change water meters as well as adapters
- Switch electricity and water on and off
- Loading of arrears
- Reverse arrears
- Dispatching technicians to different sites to attend faulty meters/burst pipes or burnt meters
- Making appointments with clients to service their meters
- Loading payments
- Assist with detailed consumption report
- Moving clients in at different sites as well as creating new wallets for them
Dispatch Clerk /Quality Controller - Brandability
(2021-01 - 2023-04)
Marketing / Branding industry
- Dispatch Clerk
- Unpacked, sorted and packed products
- Admin on Monday.com
- Liaised with admin on orders
- Managed the QC table
- Worked hand in hand with production manager
- Ensured that all stock for scheduled branded orders are quality checked in a timely manner
- Ordered bubble wrap, plastic and boxes with Management
- Communicated with Production and Assistant production manager on possible problems arising on the production floor or QC table
- Reported all final QC issues immediately
- Printed waybills and pasted on individual packages to leave for the day
- Final quality check
Office Administrator - Corporate Gifts Hub
(2019-07 - 2019-11)
Marketing / Branding industry
- Managed phone calls and correspondence (e-mail, letters, packages etc.)
- Tracked stocks of office supplies and placed orders when necessary
- Liaised with clients regarding orders
- Generated quotations
Call Centre Agent/Finance Administrator - Diverse Towing and Logistics
(2015-06 - 2016-08)
Motor industry
- Ensured that there are no service breakdowns by managing all queries efficiently and within agreed timelines
- Ensured accurate and efficient administration of the debit/credit control function
- Ensured all accounts are followed up in accordance with the working protocols
- Released cars
- Ensured that the debtors ageing are managed in accordance with company's protocols, targets and objectives
- Developed sound relationships with both internal and external customers
- Compliance with working procedures and quality requirements
- Accurately processed the relevant documentation
- Effective verbal and written communication skills
- Rectified debtor's recons monthly
- Managed own development to increase own competencies as well as coaching others from time to time
Receptionist - Ecotech Bookbinder
(2011-01 - 2012-12)
Printing industry
- Answered telephone calls to take messages from clients or provided information regarding the business
- Welcomed clients and potential clients, made them comfortable
- Liaised with clients for orders
- Maintained the office space and re-stocked office supplies
- Performed other administrative work like typing, proofreading diary quotes
- Interacted with different teams to resolve important administrative matters i.e., job cards created
Receptionist - Platinum Diaries
(2008-12 - 2010-12)
Printing industry
- Answered telephone calls to take messages from clients or provided information regarding the business
- Welcomed clients and potential clients, made them comfortable
- Liaised with clients for orders
- Maintained the office space and re-stocked office supplies
- Performed other administrative work like typing, proofreading diary quotes
- Interacted with different teams to resolve important administrative matters i.e., job cards created
