Charity Mphelo

Result-driven and highly organised automotive aftermarket specialist with over two years of experience in workshop support and parts administration. Possesses a formal Automotive Parts Salesperson Certificate (RMI Skills Programme), demonstrating a strong foundational knowledge of vehicle components, inventory management, and customer-facing service standards. Proven ability to handle customer queries professionally, maintain telephone etiquette, and utilize specialized systems like Evolv and PartsLink for identifying, tracking, and managing parts cataloguing.

A reliable and tech-savvy professional with excellent conflict resolution and communication skills, ready to leverage a solid aftermarket background to deliver exceptional counter and phone sales support at the Boksburg branch.

Administration / Workshop Support at Tau Premium Group (2024-02 – 2026-05)

• Manage incoming calls, emails, and customer queries professionally, ensuring clients receive timely and accurate updates on vehicle progress.
• Use the Evolv and PartsLink systems to support workshop operations, including parts cataloguing, job tracking, customer records, and inventory administration.
• Prepare and process invoices, quotations, and job cards with a high level of accuracy and attention to detail.
• Maintain organised records and documentation to support efficient daily operations and compliance.
• Coordinate with workshop teams to ensure parts availability, booking schedules, and service timelines are aligned.
• Support parts ordering, tracking, and stock administration to minimise delays and improve turnaround time.
• Capture and manage images of vehicle parts and installations for customer communication and internal record-keeping.
• Contribute to smooth workshop operations through strong coordination, follow-up, and administrative support.

Marketing and Promotions Assistant at Staruts Student Accommodation (2021-01 – 2022-11)

• Promoted student accommodation services through campus activations, events, and direct student engagement.
• Distributed marketing materials and assisted with property tours, open days, and student onboarding activities.
• Represented the brand professionally, helping to build awareness and generate interest from prospective tenants.
• Supported lead generation and occupancy improvement through strong communication and customer interaction.
• Assisted in creating a positive customer experience for students and parents during inquiries and registration periods.

Diploma in Theology – University of Pretoria (2019 – 2022)

National Senior Certificate in Matric / Grade 12 – Carleton Jones High School (2013 – 2018)