Charity Muhammed

Results-driven Operations & Business Manager with 20+ years of leadership in manufacturing, retail operations, and team management. Proven experience overseeing full business operations, managing teams of up to 20, and delivering high-quality projects for corporate clients including Debswana and CEDA. Strong expertise in production management, sales operations, cost control, procurement, quality assurance, and customer relations.

Expertise in operations management, project management, budgeting, procurement, client relations, and stakeholder liaison. Seeking to leverage strong leadership and organizational skills to drive efficiency in a growth-focused organization.

Assistant Board Secretary at Ghana Women's Community - Botswana (2026-01 – Present)

• Provide secretarial support: meeting minutes, correspondence and record keeping for community programs.
• Coordinate community events and meetings.
• Maintain member database and handle member communications with professionalism.
• Support financial record keeping and assist with report preparation for leadership.
• Liaise with stakeholders, government offices and partner organisations.

Owner / General Manager at Xtra Eye Branding & Furnitures (2018 – Present)

• Direct full business operations including production, sales, procurement, and project execution
• Manage and supervise a team of 20 employees across manufacturing and installation functions
• Delivered large-scale signage and furniture projects for high-profile clients including Debswana and CEDA
• Oversee budgeting, pricing strategies, and cost control to maintain business sustainability
• Manage supplier relationships and negotiate contracts to optimize costs
• Coordinate multiple projects simultaneously, ensuring timely delivery and quality standards
• Improved operational workflows, increasing efficiency and reducing turnaround time
• Led client engagement, quotations, and contract negotiations

General Manager at Absolute Sign Manufactures (2005 – 2017)

• Managed overall business operations including production, staffing, and client service
• Supervised teams and ensured productivity and quality standards were consistently met
• Oversaw project planning and execution for signage manufacturing contracts
• Maintained strong relationships with clients and suppliers
• Implemented operational improvements to increase efficiency and reduce costs

Personal Assistant (PA) at Dukef Holdings (2003 – 2004)

• Provided executive-level administrative and operational support
• Managed schedules, meetings, and correspondence
• Coordinated internal communication and supported business operations
• Maintained records, reports, and documentation

Matric

Certificate in Business Management