Charles Ngoma

An organized and dependable candidate successful in managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Online English Teacher at Lessonpal (2025-01 – Present)

• Deliver engaging and effective English language instructions to learners from beginners level to proficiency language level;
• Initiate methods and strategies to help students improve their performance and achieve their English language goals;
• Apply differentiated teaching methods to meet varied student needs to ensure maximum transfer and retention of knowledge
• Create and implement lesson plans that align with curriculum goals and student needs
• Utilize various online tools and resources to foster learning experience

English Teacher at New Millennium College (2020-01 – Present)

• Managed classrooms and provided feedback to learners on their language proficiency.
• Taught grades 1 to 12 learner’s English language.
• Led interesting diverse group activities to engage students in course material.
• Planned dynamic lessons to increase student comprehension of books, magazines and blogs.
• Applied differentiated teaching methods to meet varied student needs.
• Provided additional support to struggling students.
• Utilized smart boards and zoom teaching methods.
• Tracked student progress data using management information systems.

Self employed (2003 – 2019)

• Managed a retail shop.
• Set sales goals and implemented them.
• Coordinated marketing tasks.

Senior Car Insurance Broker at Standard Bank South Africa (1998 – 2002)

• Mediated between clients and insurance companies.
• Customized programs to cover client risks.
• Ensured that clients fulfilled policy requirements.
• Assisted clients during the claims process.
• Gave clients quotes on comprehensive motor vehicle insurance policy.
• Assisted clients during the claim process.

Investigations Officer at Anti-Corruption Commission (1993 – 1997)

• Investigated corruption allegations against officials of government and parastatal organisations.
• Collected physical and electric evidence of crime.
• Analyzed data collected.
• Submitted reports to the Commissioner for onward recommendation to the Director of Public Prosecutions for determination to prosecute the suspects.

Hospital Social Worker at Department of Health, Solwezi General Hospital (1991 – 1992)

• Educated patients and families about illness and treatment plans.
• Conducted psychosocial assessments by evaluating patient’s emotional, social, cultural and economic circumstances to understand how they affect recovery.
• Counseled patients in crisis or experiencing distress by providing short-term therapy, grief and trauma support and mental health intervention.
• Connected patients and their families to resource base such as non-profit and public networks for mental health services and substance abuse rehabilitation
• Coordinated post-hospital care, arranged home health service, transitioned patients to rehabilitation centres and nursing homes.
• Provided short-term therapy, grief and trauma support as well as mental health crisis intervention.
• Represented patients’ wellbeing by ensuring that their needs were given priority and also mediated in conflicts.

Bachelor of Social Work Degree – University of Zambia-Lusaka (1986 – 1990)

Certificate in English Teaching: 120 hours English Course – TESOL World Academy-UK (2022 – 2023)