Charlese Snyman

Consultant for property bridging finance at Marlin Credit Services (2018-04 – 2025-03)

Marlin Credit Services is a registered credit/finance provider and operates in the personal finance and bridging finance environment with a customer contact centre.

• Presented product details to clients, enhancing their understanding of the product.
• Guided clients through assessment and approval processes effectively.
• Maintained consistent communication via calls, email, WhatsApp, and SMS
• Ensured client satisfaction and trust through timely updates.
• Attended to new client enquiries, logged enquiries on in-house system, and performed continuous follow-ups to ensure optimum approval of new enquiries.
• Prepared tailored quotes to meet specific client needs.
• Ensured regulatory compliance by verifying attorneys via the LPC and Property Practitioners via the PPRA.
• Mitigated financial risk by performing blacklist checks (BFASA) and verifying banking details against secure accredited databases (Windeed).
• Conducted fraud prevention analysis, identifying "red flags" such as non-professional communication, mismatched entity details, and irregular application patterns.

Data Capturer at Low Voltage Switchboards (2017-01 – 2017-08)

• Digitized legacy files to enhance data accessibility and long-term organization.
• Streamlined file management workflows by sorting, categorizing, and indexing scanned documents.
• Improved operational efficiency by transitioning manual, paper-based records into a secure digital environment.
• Reduced storage cost and retrieval times through systematic data organization.

Matric/Grade 12 – High School Kempton (2010 – 2015)

Introduction to Data Analytics – Coursera (2025-09)

Excel Basics for Data Analysis – Coursera (2025-10)

Data Visualizations and Dashboards with Excel and Cognos – Coursera (2025-11)

Data Analysis and Visualization Foundations – Coursera (2025-11)