Chris Kaniki

Highly motivated and detail-oriented bilingual tech support professional with a passion for delivering exceptional customer experiences. With 5+ years of experience in customer-facing roles, I've honed my skills in troubleshooting, problem-solving, and communication. Proficient in AWS, JAVA, Windows, Microsoft, LogMeIn, Zendesk, CRM and JIRA, I excel in providing assistance to customers in both English and French.

My strong customer service background has equipped me with the ability to empathize with clients, identify solutions, and ensure timely resolutions. I'm committed to staying up-to-date with the latest industry trends and technologies, ensuring that my skills remain relevant and effective.

Biling with French Technical Support at Webhelp SA, Cape Town (Dec 2022 - now)

• Providing technical assistance and answering users' questions
• Assist users by troubleshooting problems with the software.
• Troubleshooting technical issues and diagnosing and repairing faults.
• Educating clients on how to Install and configure software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time.

French & English Customer support Team Leader at Medici Energy, Cape Tow (September 2019- December 2021)

• Paying attention to detail while completing assignments.
• Using critical thinking to break down problems, evaluate solutions and make decisions.
• Responsible for overseeing all activities within a team of 12 employees.
• Responsible for deciding how to approach tasks and develop a plan to accomplish them.
• Distributing information from hierarchy to team members.
• Responsible keeping track of and structuring various tasks, employees, and documents.
• To determine goal that members will work towards.
• Coached members.

French & English Customer Support at Capability BPO, Durban KZN (March 2020 - September 2022)

• Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solution.
• Offering assistance to customers to ensure they find the right product or service.
• Communicating with customers by email and Live Chat in French and English.
• Archiving high satisfaction rating through proactive one-call resolutions of customers issues.
• Developing customer service improvement initiatives to decrease customer wait times.
• Providing primary customer support to internal and external.
• Offering internal and external customers first-rate customer service to maximize satisfaction and business success.
• Maintaining and managing customer databases.

Project Management

International Relation