Wilfried Njimngou

I am a team player with people skills and a friendly positive attitude. This together with my excellent communication skills has equipped me to handle challenges in a courteous, patient, and professional manner.

ADMINISTRATOR II - French and English - TransUnion - Cape Town

(2025-01 - 2026-06)

• Assist consumers in both French & English with queries about TransUnion's products and services in a timely manner
• Assist teams with providing information about common issues and trends
• Adhering to company policies while achieving a high overall customer satisfaction

Bilingual Customer Experience Agent - French and English - Alorica - Cape Town

(2024-09 - 2025-05)

• Responsible for providing customers with product recommendations, ordering, status tracking
• Resolving customers issues in a timely manner, achieving First Contact Resolutions
• Offering assistance to customers in both English and French
• Adhering to company policies while achieving a high Net Promoter Score and overall customer satisfaction

FRENCH CUSTOMER SUPPORT AGENT - BanaHealth - Johannesburg

(2023-01 - 2024-08)

• Collaborate with different teams to ensure that clients needs are met such as accommodation and shuttle transfers
• Resolve clients issues and concerns
• Provide French/English translation and interpretation to foreign clients

CUSTOMER SERVICE AGENT - TSI / Douala - Cameroon

(2021-07 - 2022-12)

• Responsible for effectively and timeously responding to queries from both clients and suppliers between English and French speaking countries
• Responsible for following up on orders made to suppliers, and ensuring client satisfaction
• Responsible for communicating potential or real delays to clients on their orders

TRANSLATION / TRANSCRIPTION - Freelance

• Translation from English to French and vice versa
• Transcribing audio files into text

BTEC - HIGHER NATIONAL DIPLOMA - INFORMATION SYSTEMS NETWORK ENGINEERING (ISNE) - CTI Education Group / Pretoria (2015)

CERTIFICATE - INFORMATION SYSTEMS NETWORK ENGINEERING (ISNE) - CTI Education Group / Pretoria (2013)