Chris Radebe

Experienced and accredited Claims Specialist with over 12 years of corporate and commercial claims expertise across leading firms including Brolink, Willis Towers Watson, and AON. Holds RE5 certification, NQF4 Short-Term Insurance Certificate, and Level 3 IISA Membership. Proven ability to manage complex claims portfolios, negotiate settlements, reduce turnaround times, and foster trusted relationships with clients, brokers, insurers, and service providers.

Recognized for customer service excellence, leadership in process improvement, and delivering strategic results.

Claims Handler - Brolink

(2022-08)

• Managed end-to-end commercial claims portfolio, ensuring compliance with SLAs and TAT.
• Acted as single point of contact for clients and brokers, delivering exceptional customer service.
• Verified policy wordings, identified fraud risks, appointed experts, and facilitated recoveries.
• Negotiated settlements within R150k mandate and minimized cash settlements through supplier partnerships.
• Recommended process improvements and contributed to team development through knowledge-sharing.

Claims Negotiator - Willis Towers Watson

(2017-01 - 2020-02)

• Negotiated and managed large-scale corporate claims for Transnet (Motor & Plant Machinery) and South African Airways.
• Oversaw claims up to R500k mandate, ensuring accurate settlements and timely resolution.
• Coordinated with insurers, loss adjusters, and legal teams to achieve finality on complex cases.
• Provided monthly client claims progress reports and presented insights to executive stakeholders.
• Chaired HR BEE Committee (2018–2019), supporting transformation and staff engagement.

Claims Specialist - AON

(2015-02 - 2016-12)

• Led high-volume corporate claims for Khone Elevators and Transnet, including motor and asset claims.
• Negotiated settlements within R150k mandate while maintaining client satisfaction.
• Trained internal staff and client representatives on claims system usage, improving efficiency.
• Produced accurate claims reports and statistics to support insurer decision-making.

Claims Administrator & Learnership - AON

(2012 - 2014)

Built foundation in claims registration, documentation, and client service.

Level 3 Member - IISA (2017)

Diploma - Risk Management - IISA (2016)

FETC - Short Term Insurance - Inseta (2014)

RE5 - Moonstone (2013)

National Higher Certificate - Accountancy - University of Tshwane (2010)

Matric (2006)