Furnaaz Khan

Experienced insurance administration and claims professional with 25+ years of progressive experience across personal lines and commercial insurance environments. Skilled in claims registration, insurer and client liaison, settlement follow-ups, excess recoveries, policy administration, quotations, renewals and underwriting amendments. Recognised for dependable administration, stakeholder coordination and practical claims support across broker and insurer processes.

Claims Administrator (Personal Lines & Commercial) - Donald Insurance Brokers - Durban

(2014-01)

• Register, administer and follow up on insurance claims across personal lines and commercial policy portfolios.
• Liaise with insurance companies, call centres, clients, panelbeaters, assessors, third parties and third-party insurers/brokers.
• Coordinate claim progress updates and support claims through settlement and finalisation.
• Assist with recovery of client excess amounts and related claims administration requirements.
• Work with Tial and Volume systems for claims and insurance administration processes.

Senior Admin Clerk (Personal Lines & Commercial) - Bolton & Associates - Durban

(2005-01 - 2014-12)

• Managed claims registration, follow-ups and settlement support for personal and commercial insurance policies.
• Prepared quotations, supported annual renewals and assisted with issuing new policies.
• Processed underwriting amendments for personal lines and commercial policies.
• Liaised with insurers, call centres, clients, panelbeaters, assessors and third-party insurers/brokers.
• Provided general office administration and personal assistant support to management.

Senior Admin Clerk (Personal Lines & Commercial) - Leo Penchaliah & Associates - Durban

(2003-04 - 2005-05)

• Administered claims registration, claims follow-ups and settlement support for personal and commercial policyholders.
• Handled insurer, client, panelbeater, assessor and third-party liaison to support claims progression.
• Prepared personal and commercial policy quotations and assisted with annual renewals.
• Processed new policies, underwriting amendments and general office administration tasks.
• Supported recovery of client excess amounts and related documentation.

Senior Admin Clerk (Personal Lines & Commercial) - Jet Insurance Brokers - Durban

(1999-12 - 2002-12)

• Supported claims registration, follow-up and settlement processes for personal lines and commercial policies.
• Liaised with insurers, call centres, clients, panelbeaters, assessors, third parties and third-party insurers/brokers.
• Prepared quotations, annual renewals, new policy documents and underwriting amendments.
• Assisted with client excess recoveries and daily office administration.

Senior Certificate - Greenbury Secondary (1995-12)